We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.

Contact the sender to discuss the best solution for your order. Most senders have permanent agreements with bpost regarding lost parcels. t’s possible he will ask you for a confirmation of non-receipt via email or a signed document.

Only the sender can submit a complaint regarding a lost parcel because the sender pays bpost for the shipment.

Ask whether someone else (your neighbour or co-occupant) accepted your parcel. If it is a small parcel, it's possible that the postman placed it in the letterbox. Your parcel may have been delivered according to your delivery preferences (at a Pick-up point, in your safe place, with your neighbour). Check if you received a failed delivery notice in your letterbox. It will indicate where your parcel is.

If you still cannot find your parcel, contact the sender for a solution. Only the sender can start an investigation at bpost and ensure that you receive the parcel.

Tip: You can also follow your parcel online with Track & Trace and the My bpost app.