I was home but the postman didn't ring my doorbell. How can I report this?

We are sorry that your postman did not ring the doorbell to deliver your shipment.

Please note that the postman is not obliged to ring the bell if your parcel fits in the letterbox. (Tip: Via the My bpost app and Track & Trace you can immediately see if your parcel has been delivered.)

Check regularly that your bell is still working properly.

If the postman regularly fails to ring your bell, please report this by filling out our online form. We will ask for your contact details so that we can discuss this with the right postman.

If you didn't find an answer to your question?


Please contact us.

Online form

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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.