Question 1

How do I know who the sender of my registered mail is?

Accepted Answer

If you are not home, a failed delivery notice will be left in your letterbox. It contains all the information about your registered mail that we have received from the sender. You can also find this information via Track &amp; Trace.For registered mail, we generally do not receive digital information from the sender. If there is no sender on Track &amp; Trace or on your failed delivery notice, customer care cannot give you any extra information either.

Question 2

I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?

Accepted Answer

When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to complete the form.

Question 3

How can I get registered mail delivered straight to my letterbox?

Accepted Answer

You can set up this service free of charge in the My bpost app under ‘delivery preferences’. All you need to do is identify yourself. You can do that using itsme or by scanning your ID card in the app.You can also go along to a post office to request delivery of registered mail straight to your letterbox. You will have to show your ID card for this.

Question 4

I can only pick up my registered mail after the last date on the failed delivery notice. What should I do?

Accepted Answer

In this case, you have two possibilities:Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your placeOr you have the Moving Department at bpost keep your mail until you return.

Question 5

How long will my registered mail remain available after receiving a failed delivery notice?

Accepted Answer

Your registered mail remains available in the designated Post Point or Post Office for 15 calendar days. A judicial letter remains available for 8 days.

Question 6

Why do I always have to show my ID card to receive a registered mail ?

Accepted Answer

We understand how it could be irritating to have to show your ID card every time you receive registered mail. However, under the postal law (see Royal Decree of 14 March 2022 – Chapter 2 Article 9. § 1) our delivery and counter staff have an obligation to check your identity and to take a photo of an official document confirming your identity.That is because registered mail has legal value. We therefore need to check your proof of identity to verify your identity, so we can be certain that the mail has been handed to the right person.Valid documents other than your ID cardYou can have the delivery person take a photo of another official proof of identity rather than your ID card.&nbsp;Have registered mail delivered straight to your letterboxYou can also have your registered mail delivered straight to your letterbox without having to sign for it. You can activate this option in the My bpost app (as a delivery preference) or at a Post Office or Post Point – upon presentation of your ID card. You authorise bpost to deliver registered mail straight to your letterbox and you will no longer need to show your ID card or even be home at the time of delivery.

Question 7

I didn't receive a failed delivery notice in my letterbox, what should I do?

Accepted Answer

You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.

Question 8

How do I receive registered mail?

Accepted Answer

Registered mail will only be handed over to you upon presentation of your ID card, and you will have to sign for it. This is required by law, as the document in the mail has legal value. We therefore have to check that you are the rightful addressee.Delivery preferences for registered mailYou can set your preferences for how your registered mail item is delivered in the My bpost app. These are the options:Delivered to your letterbox: we won’t ring your bell, we’ll simply put the mail straight through your letterbox.Proxy: in the app you authorise someone else to take receipt of your registered mail. More details about proxies.Postpone delivery to your home by one working day.Immediate delivery at a Post Office or Post Point.The last two options are only available for registered mail for which you have received advanced notification. In that case, you’ll get an email or an app notification stating the delivery date and location.

Question 9

What if I’m not home when the postman comes around with registered mail?

Accepted Answer

If you are not at home, the postman will deliver the registered mail in accordance with the delivery preferences you have set in the My bpost app. If you have not set any delivery preferences, the postman will leave a failed delivery notice. This notification clearly states:Where you can pick up your mailthe dates and times when you can pick up your mailDelivery preferences for registered mailYou can set your preferences for how your registered mail is to be delivered in the My bpost app. These are the options:Delivered to your letterbox: we won’t ring your bell, we’ll simply put the mail straight through your letterbox.Proxy: in the app you authorise someone else to take receipt of your registered mail. More details about proxies.Postpone delivery to your home by one working day.Immediate delivery at a Post Office or Post Point.These last two options only become available once a registered mail has been announced. In that case, you’ll get an email or an app notification stating the delivery date and location.

Question 10

When and where can I pick up my registered mail?

Accepted Answer

If you have received one, the pick-up location and term will be stated on your failed delivery notice.If you have chosen in the My bpost app to have registered mail delivered straight to a Post Office or Post Point near you, you will receive a push notification in the app and e-mail as soon as the registered mail is available for pick-up.

Question 11

Can a minor receive registered mail?

Accepted Answer

A minor cannot sign for the receipt of registered mail. Only a parent (or someone with parental authority) can receive the registered mail on behalf of the minor. The recipient must be able to prove parental authority over the minor (e.g. via ID card, marriage certificate, court decision, etc.).

Question 12

Can the postman deliver all kinds of registered mails in my letterbox ?

Accepted Answer

Just because you've granted a mandate to receive your registered mail directly in your mailbox doesn't mean that the postman can drop off all registered mail without asking for your signature.He will need your signature for the following registered items:with acknowledgement of receipt including court mailfrom abroad, for which you must pay import feeswith tailor-made insurance, because of their valueelectoraltoo big to fit in your letterboxThe postman must also ring your doorbell if your letterbox is not compliant or not sufficiently secure (e.g. open or full).

Question 13

What do I need to pick up my registered mail?

Accepted Answer

If you have a failed delivery notice with details of where to pick up your registered mail, take the following with you when you go to the Pick-up point:The failed delivery noticeYour ID cardIf you have registered your preference in the My bpost app to have your registered mail redirected straight to a Post Office or Post Point, you just need to tell the person at the counter your name or show them the barcode of the registered mail.Have someone else pick it up?You can designate someone else to pick up your registered mail on your behalf. You do have to give that person a proxy.

Question 14

How do I give someone a proxy to take receipt of my registered mail?

Accepted Answer

You can designate someone else to take receipt of your registered mail on your behalf. In such a case you give them a proxy. You can do that in various ways.Give a proxy in the My bpost appYou will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy.Open the app and tap first ‘More’, then ‘delivery preferences’.Tap ‘registered mail’ and choose your preferred proxy: ‘Last minute’ or ‘Classic’. Identify yourself (with itsme® or with your ID card) and follow the steps.You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a traditional proxy, they will also have to present their ID card.&nbsp;Set up a proxy on your failed delivery noticeIf you are not at home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification:Simply add the requested details on the rear and sign.Give this to the person you choose, along with a copy of the front and back of your ID card.To take receipt of the registered mail from the postwoman or man or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of your ID card.Set up a proxy using a written postal proxyYou can also fill out this postal proxy form. Again, to take receipt of the registered mail from the postwoman or man or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of your ID card.

Question 15

Where can I pick up the registered mail if I will not be home during delivery?

Accepted Answer

If you are not home, the postman will leave a failed delivery notice. This document clearly indicates where you can pick up your registered mail and the dates and times when.Someone else can take receipt of your registered mail at your home or pick it up at the Post office or Post Point. You do have to give that person a mandate. This is how you do that:Set up a mandate in the My bpost appYou will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy.Open the app and tap first ‘More’, then ‘delivery preferences’.Tap ‘registered mail’ and choose your preferred mandate: ‘last minute’ or ‘classic’. Identify yourself (with itsme or with your ID card) and follow the steps.You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a classical mandate, they will also have to present their ID card.Set up a mandate on your missing delivery notificationIf you are not home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification:Simply add the requested details on the rear and sign.Give this to the person you choose, along with a copy of the front and back of your ID card.To take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.Set up a mandate using a written postal proxyYou can also fill out this postal proxy form. Again, to take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.

Question 16

How and when can I choose where my registered mail is delivered if I’m not home?

Accepted Answer

You’ll get an email or a notification in the My bpost app stating the delivery date and location as soon as your registered mail is on its way. You still have time to change the time or place of delivery in the app. Your options:You can postpone delivery until the next working day.You can have the registered mail delivered straight to a Post Office or Post Point.Please note that you won’t be able to change this choice afterward.If you are not at home you can have someone else take receipt of your registered mail based on a proxy.

Question 17

Can't the postman keep the registered mail until I am home?

Accepted Answer

No, if you are not home, the postman will leave a failed delivery notice that indicates where and when you (or your proxy) can pick up your registered mail.

Question 18

I don’t want a photo to be taken of my ID card. Are there any alternatives?

Accepted Answer

There are alternatives if you do not want a photo to be taken of your ID card during the delivery of registered mail.You can also have a photo taken of something else that proves who you are. It must always be issued by an official body or agency and it must include your full name and a photo that is clearly recognisable as you. Examples are a passport, a driving licence or a train or bus pass.You can also ask the person delivering to note down your full name and ID card number on the missed delivery notice and take a photo of that.Or ask him or her to hand your registered mail in at the post office of post point. When you go there to pick it up, you will again be asked to allow a photo to be taken of your ID card. You can then ask the person at the counter to note down your full name and ID card number and take a photo of that instead.You can also set up a last-minute mandate in the My bpost app under ‘delivery preferences’. You will receive a QR code you or someone else can use to take receipt of the registered mail item.

Question 19

Will I receive a failed delivery notice for registered mail?

Accepted Answer

If you are not home when we try to deliver registered mail to you and you have not set any delivery preferences, we will always leave a failed delivery notice stating where you can pick up your registered mail from the next working day. You can also see where you can pick up your registered mail in the My bpost app or in Track &amp; Trace.Set your delivery preference for registered mailIn the My bpost app you can select your delivery preference for registered mail:Straight to your letterboxYou will receive a notification when registered mail is delivered to your letterbox.To a designated personYou give a (last minute or traditional) mandate to an adult, who is then able to receive your registered mail or pick it up for you.I haven’t received a failed delivery noticeIf you haven’t receive a failed delivery notice, you can pick up your registered mail by presenting the barcode on your proof of payment or proof of deposit. Be sure to take your ID card with you.Do let us know if you haven’t received a failed delivery notice so we can take action to rectify this in the future.

Question 20

What happens to the photo of my proof of identity taken during the delivery of registered mail?

Accepted Answer

We take great care to ensure that the photo taken of your proof of identity during the delivery of registered mail is securely saved to our system. Those photos are always taken with bpost secured devices. Your photo will never just be shared or made public. It is taken as a security measure to prove that the registered mail has been delivered to the right person.It remains confidential and is only accessed in very exceptional circumstances, such as a legal dispute about the delivery of the item. In that case, a judge may demand to see the photo of your proof of identity. The photo will only be released under strict legal conditions, in compliance with all applicable data protection laws and regulations. It is kept for 13 months in line with the legal retention period. At the end of this period it is automatically erased.

Question 21

How do I know if registered mail is on its way to me?

Accepted Answer

If we know your email address you will automatically receive an email and a notification in the My bpost app that a registered mail item is on its way. It’s easy to turn these notifications on and off in the My bpost app.If you are unable to take receipt of this registered mail item, you have these options:You can have it delivered straight to your letterbox.You can give someone a proxy to take receipt on your behalf.You can postpone delivery of your registered mail by one working day or have it delivered straight to a Post Office or Post Point near you.

Question 22

Why was I not notified of my incoming registered mail?

Accepted Answer

Incoming registered mail is scanned to check that the name on the envelope is the same as the name in your account. You will receive notification of incoming registered mail in the following situations:If you have a My bpost app accountIf you have a MyPreferences accountIf you have been to a Post Office or Post Point to request delivery of registered mail straight to your letterboxWe won’t be able to send a notification if the name on the envelope is not exactly the same as the name in your account. To avoid this, add all possible versions of your name in your account (for example Alexandre Jansen, Alex Jansen, and A. Jansen).You may also want to check that you haven’t turned off registered mail notifications. It’s easy to turn these notifications back on in the My bpost app.

Question 23

I didn’t receive an email confirmation of my mandate with QR code. What should I do?

Accepted Answer

In exceptional cases you will not receive an email confirmation with QR code. No need to worry. You can always share the QR code with your proxy holder in the My bpost app. Sharing options include WhatsApp, Messenger and Telegram.&nbsp;

23 questions
for the keyword « Receive registered mail »

Download My bpost app

The benefits of a bpost account?

Choose a topic

23 questions for the keyword « Receive registered mail »

Download My bpost app

23 questions
for the keyword « Receive registered mail »