When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to compete the form.

You can give a postal mandate to someone (18 and older) using the postal mandate form. To do this you must:

• download, complete and sign the postal mandate form
• give a copy of both sides of your ID card to the postal proxy

When the postman comes around, your postal proxy will be asked to show the following documents:

• his/her own ID card
• the completed mandate form
• the copy of both sides of your ID card

In this case, you have two possibilities:

• Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your place
• Or you have the Forwarding Department at bpost keep your mail until you return.

You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.

If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days. If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.

You must first give a postal mandate to someone (18 and older). (He or she becomes your proxy) You do this as follows:

• Complete the back of the failed delivery notice and sign it.
• Give it to your proxy together with a copy of both sides of your ID card.

Your proxy shows the following at the counter:

• his own ID card
• the completed and signed failed delivery notice
• the copy of your ID card

Only the addressee(s) or those with a postal mandate from the addressee(s) can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee(s) or postal proxy. The sender determines who the item must be handed over to.  

When delivering registered mail, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. Have you checked whether your doorbell is working properly? If your doorbell is in perfect working order then your postman did not do his/her job properly. We offer our sincere apologies for this. Let us know what happened.

To receive registered mail, you only have to show your ID card. If you accept registered mail for someone else, you must also present a postal mandate.

Your registered mail is available as from the date and time mentioned on the failed delivery notice. You cannot pick up your registered mail earlier.

Your registered mail remains available in the designated Post Point or Post Office for 15 calendar days. A judicial letter remains available for 8 days.

If you are not home, the postman will leave a failed delivery notice. This document clearly indicates where you can pick up your registered mail and the dates and times when. You can also give a postal mandate to someone (18 and older) to pick up the registered mail in your place.

Yes, but you must first give a postal mandate to someone (18 and older).

If you are not home, the postman will leave a notice of absence in your letterbox. This document clearly indicates:

• where you can pick up your mail
• the dates and times when you can pick up your mail

To pick up your registered mail, you need following documents:

• the notice of absence from the postman
• your ID card

As the recipient, you cannot choose where your registered mail will be delivered if you are not home. The registered mail goes to a Pick-up Point in your neighbourhood. The choice of the Pick-up Point depends on the available space, distance from your residence, etc.

No, if you are not home, the postman will leave a failed delivery notice that indicates where and when you (or your proxy) can pick up your registered mail.

Pick up your registered mail in the Post Office or Post Point mentioned on your failed delivery notice.

A minor cannot sign for the receipt of registered mail. Only a parent (or someone with parental authority) can receive the registered mail on behalf of the minor. The recipient must be able to prove parental authority over the minor (e.g. via ID card, marriage certificate, court decision, etc.).