26 questions
 for the keyword « Receiving registered mail »
I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?
When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to compete the form.
How do I give a postal mandate to someone so they can accept my registered mail?
You can give a postal mandate to someone (18 and older) using the postal mandate form. To do this you must:
  • download, complete and sign the postal mandate form
  • give a copy of both sides of your ID card to the postal proxy
When the postman comes around, your postal proxy will be asked to show the following documents:
  • his/her own ID card
  • the completed mandate form
  • the copy of both sides of your ID card
I didn't receive a failed delivery notice in my letterbox, what should I do?
You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.
What happens to my registered mail if the addressee is not home?
If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days. If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.
I can only pick up my registered mail after the last date on the failed delivery notice. What should I do?
In this case, you have two possibilities:
  • Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your place
  • Or you have the Forwarding Department at bpost keep your mail until you return.
Who can accept registered mail?
Only the addressee(s) or those with a postal mandate from the addressee(s) can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee(s) or postal proxy. The sender determines who the item must be handed over to.  
I was home but still received a failed delivery notice. How is that possible?
When delivering registered mail, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. Have you checked whether your doorbell is working properly? If your doorbell is in perfect working order then your postman did not do his/her job properly. We offer our sincere apologies for this. Let us know what happened.
How can someone else pick my registered mail?
You must first give a postal mandate to someone (18 and older). (He or she becomes your proxy) You do this as follows:
  • Complete the back of the failed delivery notice and sign it.
  • Give it to your proxy together with a copy of both sides of your ID card.
Your proxy shows the following at the counter:
  • his own ID card
  • the completed and signed failed delivery notice
  • the copy of your ID card
How do I receive registered mail?
To receive registered mail, you only have to show your ID card. If you accept registered mail for someone else, you must also present a postal mandate.
Can I pick up my registered mail right away?
Your registered mail is available as from the date and time mentioned on the failed delivery notice. You cannot pick up your registered mail earlier.
Where can I pick up the registered mail if I will not be home during delivery?
If you are not home, the postman will leave a failed delivery notice. This document clearly indicates where you can pick up your registered mail and the dates and times when. You can also give a postal mandate to someone (18 and older) to pick up the registered mail in your place.
How long will my registered mail remain available after receiving a failed delivery notice?
Your registered mail remains available in the designated Post Point or Post Office for 15 calendar days. A judicial letter remains available for 8 days.
What if I am not home when the postman comes around with registered mail?
If you are not home, the postman will leave a notice of absence in your letterbox. This document clearly indicates:
  • where you can pick up your mail
  • the dates and times when you can pick up your mail
Can someone else accept my registered mail?
Yes, but you must first give a postal mandate to someone (18 and older).
Can I choose where my registered mail will be sent if I am not home?
As the recipient, you cannot choose where your registered mail will be delivered if you are not home. The registered mail goes to a Pick-up Point in your neighbourhood. The choice of the Pick-up Point depends on the available space, distance from your residence, etc.
What do I need to pick up my registered mail?
To pick up your registered mail, you need following documents:
  • the notice of absence from the postman
  • your ID card
Where must I pick up the registered mail?
Pick up your registered mail in the Post Office or Post Point mentioned on your failed delivery notice.
Can't the postman keep the registered mail until I am home?
No, if you are not home, the postman will leave a failed delivery notice that indicates where and when you (or your proxy) can pick up your registered mail.