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Frequently asked questions
Receive a parcel
Delivery to a Pick-up point
10
questions
for the keyword
« Delivery to a Pick-up point »
My parcel was not in the Pick-up point. What should I do?
My parcel was delivered to a Pick-up point, but was sent back to the sender. Why?
How long will my parcel remain available at the Pick-up point?
The door has opened, but my parcel is not in the locker. Now what?
Who can pick up my shipment at the Pick-up Point?
How can I pay for a parcel that I pick up at a Pick-up point?
Can I have my parcel transferred to a different Pick-Up Point?
I wanted to pick up my parcel, but the wrong parcel was in the parcel locker
Can I request to have my parcel kept at a Pick-up point for longer than normal?
How and when will I be informed that my parcel is being delivered?
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