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Frequently asked questions
Receive a parcel
Follow my parcel
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« Follow my parcel »
When can I follow my parcel with Track & Trace?
When will my national parcel be delivered within Belgium?
My parcel is still in preparation at the sender's address. What does this mean and what can I do?
I am expecting a parcel, but have not received a barcode. What do I do now?
I received a suspicious text message or email, allegedly from bpost. What should I do?
How do I know who is the sender of my parcel?
I was notified that my parcel won't be delivered today. Can I pick up the parcel somewhere today?
I am not expecting a parcel. Why did I receive an email?
How and when will I be informed that my parcel is being delivered?
What does a barcode look like and where can I find it?
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