8 questions
 for the keyword « Follow my parcel »
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
When can I follow my parcel with Track & Trace?
As soon as you have received the barcode of your parcel, you can follow your parcel online with Track & Trace and the My bpost app. Sometimes we only receive the barcode from the sender at a later moment in time. As a result, you cannot follow your parcel with Track & Trace. In that case, try again later.
My parcel is still in preparation at the sender's address. What does this mean and what can I do?
This means that the sender has indicated that he/she wants to send your parcel with bpost. Your parcel is still at the sender's address. If this remains unchanged for a while, you should contact the sender for more details.
I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
I received a suspicious text message or email, allegedly from bpost. What should I do?
ou may receive an email or text message that appears to be from bpost. It might look real, but it was not sent by us. These emails or texts are fraudulent messages, also known as phishing, sent by scammers. The following tips will help you recognize phishing and will inform you about what to do with these types of messages.

Do not believe every text message or e-mail and don't just enter your personal details First of all, ask yourself whether you are expecting a parcel. For shipments within the EU, bpost will never ask you to pay when your parcel is in transit (e.g. to avoid extra costs), or to provide personal information by e-mail or text message. Furthermore, bpost will never threaten to send a bailiff if you don't pay for your parcel. Only enter personal details if you are 100% sure that you are dealing with bpost. We will never ask you for personal information via e-mail or text message. Check the web address A fraudulent email or text message usually contains a link or button that goes to an untrustworthy website. You can check the URL by hovering over the link with your mouse. The web address will then appear at the bottom left of your browser. If you do not recognize the address immediately, do not click the link. Help prevent phishing Forward suspicious messages to suspicious@safeonweb.be. This way, you will help prevent others from becoming victims of scammers.
How do I know who is the sender of my parcel?
  Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
I was notified that my parcel won't be delivered today. Can I pick up the parcel somewhere today?
Regrettably, that is not possible.
I am not expecting a parcel. Why did I receive an email?
It's possible that a parcel was incorrectly announced by the sender. Ignore the email if you are not expecting a parcel from this sender.