8 questions
 for the keyword « Follow my parcel »
When will my national parcel be delivered within Belgium?
We try to deliver all parcels that are sent within Belgium the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode. The stated time slot is an indication; 95% of the parcels are delivered within this time slot. More information about the delivery period of international parcels.
When can I follow my parcel with Track & Trace?
As soon as bpost has received your shipment, you can track its progress via the My bpost app or Track & Trace using the barcode. You will often receive an email from the sender when your barcode is created. In most cases, you will not be able to track your parcel immediately via our Track & Trace. This is because it is still being prepared by the sender and therefore has not yet been handed over to bpost. As soon as the sender hands your parcel over to bpost, you will be able to track it.
My parcel is still in preparation at the sender's address. What does this mean and what can I do?
This means that the sender has indicated that he/she wants to send your parcel with bpost. Your parcel is still at the sender's address. If this remains unchanged for a while, you should contact the sender for more details.
I am expecting a parcel, but have not received a barcode. What do I do now?
Have you lost the barcode of your parcel or did you not receive one? Then you can do the following:
  • If you bought something from an online shop, you usually receive an email containing the barcode of your parcel. The online shop might also send you a link to the Track & Trace page (with your barcode filled in) of the parcel service that will deliver your parcel.
  • If you didn’t receive a barcode, ask the sender about this.
I received a suspicious text message or email, allegedly from bpost. What should I do?
ou may receive an email or text message that appears to be from bpost. It might look real, but it was not sent by us. These emails or texts are fraudulent messages, also known as phishing, sent by scammers. The following tips will help you recognize phishing and will inform you about what to do with these types of messages.

Do not believe every text message or e-mail and don't just enter your personal details First of all, ask yourself whether you are expecting a parcel. For shipments within the EU, bpost will never ask you to pay when your parcel is in transit (e.g. to avoid extra costs), or to provide personal information by e-mail or text message. Furthermore, bpost will never threaten to send a bailiff if you don't pay for your parcel. Only enter personal details if you are 100% sure that you are dealing with bpost. We will never ask you for personal information via e-mail or text message. Check the web address A fraudulent email or text message usually contains a link or button that goes to an untrustworthy website. You can check the URL by hovering over the link with your mouse. The web address will then appear at the bottom left of your browser. If you do not recognize the address immediately, do not click the link. Help prevent phishing Forward suspicious messages to suspicious@safeonweb.be. This way, you will help prevent others from becoming victims of scammers.
How do I know who is the sender of my parcel?
  Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
I was notified that my parcel won't be delivered today. Can I pick up the parcel somewhere today?
Regrettably, that is not possible.
I am not expecting a parcel. Why did I receive an email?
It's possible that a parcel was incorrectly announced by the sender. Ignore the email if you are not expecting a parcel from this sender.