My parcel could not be delivered to my home. Where and when can I pick it up?

If your parcel could not be delivered to your home, you can collect it from a Pick-up point the next day. The failed delivery notice in your mailbox will indicate where and when you can pick up your parcel.

Please note that the Pick-up point can still change. As soon as your parcel is at a Pick-up point, the status of your parcel will be updated on Track & Trace or you will be notified in the My bpost app. You will also always receive an e-mail when your parcel is ready for pick-up at a Pick-up point. Therefore, always check the status of your parcel online before you go to the Pick-up point.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.