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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Ik spreek Nederlands
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Frequently asked questions
Receive a parcel
Foreign parcel
Customs
Follow my parcel
26
questions
for the keyword
« Foreign parcel »
Why hasn't my international shipment been delivered?
Do I have to pay import costs on gifts from outside the EU?
I have already paid VAT through the webshop. Now I have to pay again. How is that possible?
What should I do if my parcel cannot be cleared because insufficient information is provided?
How do I know whether a webshop applies the VAT rules (and is therefore IOSS registered)?
My parcel is from outside the EU. What process does it have to go through before I can receive it?
How can I follow my parcel that comes from abroad?
Why do I have to pay 'fees for customs formalities'?
How are import costs calculated?
I disagree with the import costs. What can I do?
How can I avoid paying import costs?
How can I pay the import costs?
When does a parcel pass through customs?
My parcel was ordered from a European webshop. Why does it have to pass through customs or do I have to pay extra fees?
Can I pay my import costs using another method than online?
Will import costs be refunded if something goes wrong with customs or delivery?
What can the result of a customs check be?
I am liable for VAT. How can I reclaim my VAT?
Can I recover my import costs?
Why do I have to pay for the import of a shipment?
Why has the payment of my import costs failed?
Why are there customs checks on my parcel?
Why do I have to pay import costs for a barcode number I do not know?
Do I have to pay import costs on my purchase via a European online shop?
Does my parcel have to go through customs if it comes from the European Union?
Why do I need to provide an invoice during the import procedure of my parcel?
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