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Frequently asked questions
Receive a parcel
Foreign parcel
Customs
Follow my parcel
26
questions
for the keyword
« Foreign parcel »
Why hasn't my international shipment been delivered?
Do I have to pay import costs on gifts from outside the EU?
What if my parcel doesn't have the necessary information to perform clearance?
Why am I being charged VAT a second time on my shipment?
How can I recognise an IOSS registered webshop?
How does a delivery from outside the European Union work?
How can I follow my parcel that comes from abroad?
Why do I have to pay 'fees for customs formalities'?
When does a parcel pass through customs?
How can I avoid paying import costs?
How are import costs calculated?
My parcel was ordered from a European webshop. Why does it have to pass through customs or do I have to pay extra fees?
I disagree with the import costs. What can I do?
How can I pay the import costs?
My parcel has been retained. Can I recover the import costs?
Can I pay my import fees using another method than online?
Why do I have to pay for the import of a shipment?
What can the result of a customs check be?
Can I recover my import costs?
I am liable for VAT. How can I reclaim my VAT?
Why are there customs checks on my parcel?
Why has the payment of my import costs failed?
Do I have to pay import costs on my purchase via a European online shop?
Why do I have to pay import costs for a barcode number I do not know?
Why do I need to provide an invoice during the import procedure of my parcel?
What is the import procedure for a shipment within the European Union?
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