My parcel remains 'in preparation'. What does this mean and what can I do?

This status appears when the sender confirms that we can deliver your parcel on his behalf. Either the sender is still preparing the parcel, or the parcel has been handed over to bpost but still needs to be sorted and processed.

Most parcels are processed within 5 days after the sender has chosen bpost as postal service.

After 5 days, my parcel still has the status 'in preparation'

I am the receiver

Contact the sender to find the best solution for your order (e.g. reship your order or receive a refund). The sender is the only one who can start an investigation via bpost.

I am the sender

If you are the sender of the parcel, please contact our customer service using our online form. This way you can immediately provide all the necessary information and documents to start an investigation.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.