I have already paid VAT through the webshop. Why do I have to pay again? 

In some cases, you may be asked to pay VAT and import charges again, even though you already paid them when placing your order.

Some webshops collect these charges upfront. However, they must also send this information electronically for verification to customs. If the information is missing, incomplete or incorrect, customs cannot verify that the charges have already been paid.

As a result, VAT and import costs may be charged again when your parcel arrives in Belgium.

Important: It is not enough for this information to be written on the parcel or shared afterwards. Customs must receive it in the correct digital format before the parcel is imported.

What can you do?

You have 2 options:

Refuse the parcel
- Refuse the parcel via the My bpost app or Track & Trace.
- Then contact the seller and request a full refund.
Pay the charges and request a refund
- Pay the charges so your parcel can be delivered.
- Then contact the seller and ask for a refund of the VAT and import costs that were charged incorrectly.