Can I opt to continue to receive paper failed delivery notices?

Unfortunately, this is not possible. We will only leave a failed delivery notice:

  • If we cannot reach you digitally (by email or in the My bpost app).
  • Your parcel has been sent by a private individual.

This not only saves paper, it also helps protect the environment. Tracking your parcel digitally ensures you always have the latest updates at your fingertips.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.