How do I dispute import costs on a gift?

You will receive an invitation to pay import costs if your shipment does not meet all the conditions for a gift. Therefore, you first need to check when a parcel is considered a gift.

If you believe that your parcel does meet these conditions, you can apply for an exemption by contesting the import costs.

To do so, ask the sender to send you an e-mail confirming:

• the contents of the shipment
• the value (in €) of the shipment
• that your shipment is a gift

Afterwards, enter your barcode and postal code via Track & Trace or via the My bpost app. There you will find a link to an online form to dispute your import costs. Upload the sender's email to this form as proof.