Why do I have to pay 'fees for customs formalities'?

The ‘fees for customs formalities’ is an administrative fee that is charged for:

  • determining the contents and value of the parcel
  • if necessary, contacting the addressee when the contents, value and details of the parcel do not correspond or are incomplete
  • drawing up the required customs declaration
  • storage and custody fees for collecting and passing on the customs duties

These costs only apply to shipments from outside the European Union (+ United Kingdom). Since 1 July 2021, these costs apply to all shipments from outside the EU, even if the shipment is worth less than €22.

If you order from a registered online shop (Import One-Stop Shop or IOSS) that charges VAT in advance, you will not have to pay additional taxes, customs duties and administrative fees to bpost.

Please note: shipments with a value of €150 or more are always subject to customs duties and administrative processing fees.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.