Why do I have to pay 'fees for customs formalities'?
The ‘fees for customs formalities’ is an administrative fee that is charged for:
- determining the contents and value of the parcel
- if necessary, contacting the addressee when the contents, value and details of the parcel do not correspond or are incomplete
- drawing up the required customs declaration
- storage and custody fees for collecting and passing on the customs duties
These costs only apply to shipments from outside the European Union (+ United Kingdom). Since 1 July 2021, these costs apply to all shipments from outside the EU, even if the shipment is worth less than €22.
If you order from a registered online shop (Import One-Stop Shop or IOSS) that charges VAT in advance, you will not have to pay additional taxes, customs duties and administrative fees to bpost.
Please note: shipments with a value of €150 or more are always subject to customs duties and administrative processing fees.
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