Which delivery preference can I choose if I am not home?

If you know you won’t be home, you can request the following delivery options for this shipment*:

• Directly to a Pick-up point or Parcel locker in your neighbourhood
• Directly to a different address the same day
• The next working day instead
• To a safe place (provide a photo to help us)
• To a close neighbour – either chosen by bpost or by you (ask them first if they agree)

*Some of them are not available as last-minute options

For future deliveries, you can plan ahead by setting general delivery preferences in the MyPreferences web portal or in the My bpost app.

Tip: with the My bpost app, you can follow all your parcels at a glance and change your delivery preferences up to 5 minutes before the delivery.