Question 1

How can I follow my Registered Mail online?

Accepted Answer

Surf to Track &amp; Trace. Enter the letters and numbers of the barcode in the search bar. You can find this barcode on your Mailing Receipt or your sales receipt.

Question 2

My registered mail is still 'in transit' after a few days. What should I do?

Accepted Answer

bpost does all it can to deliver registered mail on the next workday. If you notice with Track &amp; Trace that your registered mail is in transit for longer, please let us know via our online customer care.

Question 3

What if the addressee does not pick up my registered mail with confirmation of receipt?

Accepted Answer

If the addressee is not home, a failed delivery notice is left behind by the postman. The addressee has 15 calendar days to pick up your registered mail with confirmation of receipt (in the Post Office or Post Point mentioned on the failed delivery notice).If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on your shipment.

Question 4

How much does registered mail cost?

Accepted Answer

The price of registered mail depends on the following factors:weightsizetype of registered mailCalculate the price of your registered mail (letter or parcel) with our price calculator.

Question 5

How do I send domestic registered mail?

Accepted Answer

Complete the following steps to send Domestic registered mail.Go to the nearest Post Office or Post PointYou can send registered mail in every Post Office or Post Point.Choose the type of registered mailStandard, with confirmation of receipt for absolute certainty, or with customised insurance for valuable mail.Prepare your registered mailAn employee will help you with this. Be sure to keep the stamped mailing receipt afterwards.Follow your registered mailYou can follow it on Track &amp; Trace using the barcode on your mailing receipt.

Question 6

How do I prepare a confirmation of receipt?

Accepted Answer

Complete the following steps:Go to a Post Office or Post Point and ask for a mailing receipt and a confirmation of receipt.Complete both documentsTick the confirmation of receipt box on the label with the barcode and on the mailing receiptAttach the confirmation of receipt on the back of the shipment by folding one of the stick-on strips on the front of the shipment.Hand in your mail with confirmation of receipt and mailing receipt at a Post Office or Post Point.

Question 7

How will I know when my registered mail with customised insurance is received?

Accepted Answer

You can follow your registered mail with customised insurance with Track &amp; Trace, just like the time of delivery. If you want written proof that the addressee received your shipment, add the confirmation of receipt option.

Question 8

What is the difference between regular mail and registered mail?

Accepted Answer

Registered Mail offers you extra certainty. The following table shows you the difference between both types of mail.&nbsp;

Question 9

How will I know for sure that the addressee received my registered mail?

Accepted Answer

You can use Track &amp; Trace to see when your registered mail was received. If you want extra certainty and formal, written proof that the addressee received your registered mail, add the confirmation of receipt option.

Question 10

Which stamps do I need for my registered mail?

Accepted Answer

Registered mail requires a Priority stamp and a stamp for registered mail. It's easiest to have your item stamped immediately at the counter of the Post Office or Post Point. You can calculate the price in advance with the price calculator.

Question 11

When will my registered mail be delivered?

Accepted Answer

Your registered mail is delivered to the recipient in Belgium one workday after it is handed in.

Question 12

I didn't receive a failed delivery notice in my letterbox, what should I do?

Accepted Answer

You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.

Question 13

What happens to my registered mail if the addressee is not home?

Accepted Answer

If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days.If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.

Question 14

Why was my registered mail sent back to me?

Accepted Answer

The reason for the return is written on your returned registered mail.Registered mail is returned in the following cases:• if the address is incomplete or incorrect• if the addressee does not receive mail at the specified address• if the addressee declined to accept the registered letter• if the addressee did not pick up the registered mail within 15 days, after receiving a notice of absence.

Question 15

Who can accept registered mail?

Accepted Answer

Only the addressee(s) or those with a postal mandate from the addressee(s) can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee(s) or postal proxy. The sender determines who the item must be handed over to.&nbsp;

Question 16

How do I make my registered mail with customised insurance ready for mailing?

Accepted Answer

Specific rules apply depending on the value and packaging. Mail in an envelope Make sure that your envelope does not become damaged. Fasten the following items to the inside of the package:coinsgold or silver objectsjewellery or other valuable materialsRegistered mail with customised Iisurance exceeding €250 should be prepared carefully. Make sure that the shipment:is packaged securely and is one single piece&nbsp;is completely closed (with strong tape or in a secure envelope)&nbsp;is correctly sealed, with a special uniform imprint or special uniform markings from you as the senderis handed in without a labelRegistered mail with customised insurance up to €250 can be sent in a regular, closed packaged (without tape or stamps).Mail in a boxStrict rules apply to mail in a box. The box itself must satisfy several conditions and a number of details are required on the box. The box must:be strong and made from wood, metal or plasticbe sealed on all four sidesif necessary, be tied up with rope whose ends are crossed and covered with a wax seal with an imprint or marking of the senderhave walls with a minimum thickness of 8 mmRequired details on the shipment:the word Value in a language of the destination country in Latin charactersthe name and address:- of the addressee (on the front, lower-right corner)- of the sender (on the front, upper-left corner or on the back)the stamps (on the front , upper-right corner)a barcode for identification (given by the Post Office) &nbsp;the amount of the value: - written in full - in EUROSOn the top you must attach a white paper with:- the address of the sender and the addressee- the declaration of the valueYou can always get assistance in a Post Office; we will gladly help you make your registered mail with customised insurance ready for mailing.

Question 17

Will I receive proof that my registered mail was sent in the Post Office or Post Point?

Accepted Answer

Your mailing receipt will be validated with a postmark in the Post Point or Post Office. The barcode on the mailing receipt will be attached to your shipment. The rest of the mailing receipt will be given to you; it counts as legal proof that your item was sent.

Question 18

How will I know when my registered mail is received?

Accepted Answer

You can follow your registered mail with Track &amp; Trace, just like the time of delivery. Add the confirmation of receipt option if you want written proof that the addressee received your mail.

Question 19

When do I use registered mail?

Accepted Answer

Choose registered mail if you want to prove that your item or letter was sent, without any dispute concerning the destination. In some cases, registered mail is even required by law.Use registered mail for:• official, confidential, original documents• termination of contracts (tenancy, insurance, energy, etc.)• commencement of contracts (insurance, telephone, etc.)• official correspondence with your employer• documents related to your health or that are important to you• a dispute• small gifts

Question 20

Can I request registered mail online?

Accepted Answer

It currently is not possible to request registered mail online. You can request registered mail in a Post Point or Post Office in your neighbourhood.

Question 21

What should I bring to the Post Office or Post Point to get my registered mail ready for mailing?

Accepted Answer

You'll find all the required documents for registered mail in your Post Office or Post Point.You can also request these documents if you want to prepare future registered mail at home.

Question 22

What happens to my registered mail if the addressee has moved?

Accepted Answer

If the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address.If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.

Question 23

Where do I hand in registered mail?

Accepted Answer

There are three ways to hand in registered rail:in a Post Officein a Post Pointgive it to the postman (costs €1 extra)

Question 24

What is the maximum size and maximum weight for registered mail?

Accepted Answer

Question 25

Are Track & Trace notifications legally valid proof?

Accepted Answer

Track &amp; Trace notifications are only informative and have no legal value. Only the mailing receipt ensures that you are legally covered.

Question 26

Who delivers my registered mail with customised insurance?

Accepted Answer

bpost delivers this mail in Belgium. Outside Belgium it is delivered by a local postal operator.

Question 27

Can I receive an email that confirms my registered mail?

Accepted Answer

When you hand in your registered mail at a Post Office or Post Point, you receive a stamped mailing receipt. This is a legally valid document that can be used in the event of a dispute. You will not (at the moment) receive an email confirming the receipt of your registered mail. You can follow your registered mail online with Track &amp; Trace.

Question 28

What is registered mail with customised insurance?

Accepted Answer

With the customised insurance option, you insure the value of your mail (up to €7500 within Belgium). If your mail is lost, stolen or damaged, you will receive compensation from bpost.

Question 29

Where can I hand in my registered mail with customised insurance?

Accepted Answer

You can only hand in your registered mail with customised insurance at a Post Office. You can also go to a Post Office to make your shipment ready for mailing. That way you are sure that the strict rules related to this type of mail are applied.

Question 30

When do I add confirmation of receipt to my registered mail?

Accepted Answer

Add it if you want formal and written proof that the addressee received your mail. The recipient must write his/her name, signature and the date on this document upon receipt of the item. The document will then be sent to you. In the event of a dispute, this document is legally valid. You can add a confirmation of receipt to:• official, confidential, original documents• termination of contracts (tenancy, insurance, energy, etc.)• commencement of contracts (insurance, telephone, etc.)• official correspondence with your employer• a dispute, documents related to your health or that are important to youIn some cases, Registered Mail is required by law.Ask for registered mail in your Post Office or Post Point.

Question 31

Is registered mail sufficient to protect me legally?

Accepted Answer

Registered mail offers you legal protection unless the law imposes a different procedure (e.g. using a bailiff).

Question 32

How do I require multiple addressees to sign for receipt?

Accepted Answer

If you want multiple addressees at the same address to sign for registered mail, you will have to send a separate piece of registered mail for each addressee.Until recently, it was sufficient to include the names of multiple individuals on a single piece of registered mail. (e.g. to Mr X and Mrs Z. In that case, both Mr X and Mrs Z had to sign for receipt).From now on, only one addressee will have to sign, even if the registered mail is addressed to two or more individuals.

Question 33

Is there a pre-stamped solution for registered mail?

Accepted Answer

You can purchase a kit for Domestic registered mail, which covers 10 registered items, via our eShop and in the Post Office. This kit includes:10 Priority stamps for domestic mail10 stamps for the registration fee10 mailing receipts for domestic registered mail

Question 34

Which items cannot be sent with registered mail?

Accepted Answer

You can discover which items cannot be sent with standard registered mail (e.g. weapons or illegal items) in our General Terms and Conditions.You can send money, securities and jewellery using registered mail with customised insurance.To General Terms and Conditions&nbsp;