Delay parcels from United Kingdom
Due to IT problems at our partner in the United Kingdom, there are delays in the delivery of letters and parcels from the United Kingdom to Belgium. Our partner Royal Mail is working hard to solve the problem.


How do I create a personal account for the online shipping tool?

You create your personal account in the online shipping tool as follows:

  • Surf to parcel.
  • Enter your first name, last name and e-mail address, indicate your gender, and choose a password.
  • Click on 'Register' to confirm.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.