19 questions
 for the keyword « Shipping options »
Which delivery possibilities does bpost offer?
For parcels in Belgium, you can choose from different delivery possibilities:
  • At a home or work address
  • In one of the 2300 bpost Pick-up Points:
    • Post Office
    • Post Point
    • Parcel Point
    • Parcel Locker
For packages to foreign countries, you must always send to an address.  The Netherlands and France are exceptions. In these countries, you can also send your parcel to a Pick-up Point. Moreover, this is cheaper than shipping to an address. With our online shipping tool, you can easily find a Pick-up Point in the area based on the postcode.
Does bpost a courier service for quick deliveries?
Euro-Sprinters is our courier service for urgent deliveries within Belgium. If you place an order today, then it will be collected and delivered today.
How do I send a parcel with signature upon receipt?
If you want a signature upon receipt of your parcel, you should choose the shipping option ‘with guarantee’. That means the recipient must sign for receipt and you have a guarantee up to €500 if your parcel is lost or damaged. To send your parcel with a guarantee, click on the ‘Guarantee (up to €500)’ option on the online shipping tool. Or ask about it in the Post Office or Post Point. You will have to pay extra for this option. For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.
What is the cheapest way to send my parcel?
For shipments within Belgium, we have two economical, all-in solutions that you can order online from our eShop or purchase in a Post Office, Post Point or Parcel Point. For both solutions, the maximum permitted weight is 1 kg:
  • Minipack small (max: 19.5 cm x 27.5 cm x 4 cm)
  • Minipack medium (max: 21 cm x 34 cm x 4 cm)
Is your parcel larger than these dimensions, heavier than 1 kg or destined for abroad? Then follow these steps to send your parcel the cheapest way possible:
  • Put the goods in your own box
  • Create a shipping label online
  • Print your shipping label at home
  • Hand in your parcel at a Post Office, Post Point or Parcel Point
Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?
With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or damage. You can, however, purchase a guarantee. Indicate the option 'Guarantee (€500)' online for your shipment within Belgium.  For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.
How do I send a fragile parcel with bpost as safely as possible?
Tips for sending a fragile parcel:
  • Make sure that two fragile objects don't touch - place something between them.
  • Fill the empty space in the box with blister padding or other material.
bpost does not have a specific way of sending fragile objects.
What are the possibilities for protecting the contents of my parcel?
You can purchase a guarantee for your parcel. Then the contents are protected up to €500. Documents are protected up to €15. For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.
When is my shipment a parcel and not a letter?
Your shipment automatically becomes a parcel if it exceeds at least one of these dimensions and the weight below:
  • Width: 230 mm
  • Length: 350 mm
  • Height: 30 mm
  • Weight: 2 kg
What is the fastest way to get my parcel to the addressee?
The fastest way to send your parcel within Belgium is with our courier service Euro-Sprinters. If you place an order today, then it will be collected and delivered today.
bpost also delivers parcels quickly. If you send a parcel, we try to deliver it the next workday within Belgium.
When do I pay to import costs for a parcel?
As the sender, you don't pay import costs. If you send a parcel to a country outside the European Union, then the addressee must pay import duties, VAT, any other fees, and fees for the customs formalities. These fees depend on local customs regulations.
Is a parcel with the word ‘fragile’ on it treated with extra care?
Your parcel with fragile contents is treated with just as much care as other shipments. We do not have a separate approach.
How do I receive a proof of delivery for my parcel?
You will receive proof of delivery with the date and signature of the recipient if you select the payable option ‘with guarantee’ in the online shipping tool. Or if you choose that option in the Post Office or Post Point. You will have to pay extra for this option. In that case, you are protected up to €500 if your package is lost or damaged. You can also choose the option ‘with confirmation of delivery’, in which case you will receive a text message or email:
  • When the parcel is delivered
  • If the parcel could not be delivered because the addressee was not home. In that case, your parcel will be made available to the addressee at the nearest Pick-up Point.
  • If the addressee has not collected it from the Post Office, Post Point or Parcel Locker.
For packages sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.
How do I prove the value of the object that I send?
You can prove the value of the contents of your parcel with an invoice or other document that confirms the value.
What should I do if I want to send an important parcel?
When you create a shipping label, you can choose these options:
  • With guarantee: your parcel is protected against damage and loss up to €500. And the postman asks the receiver to sign for receipt.
  • Confirmation of delivery: you receive a text message or email when the parcel is delivered, if the parcel could not be delivered, or if the addressee has not collected the parcel in the Post Office or Post Point.
For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.
Can I send my parcel with priority shipping?
The delivery period of your parcel varies between 2 and 10 workdays depending on the foreign destination. If you want your parcel to be delivered faster, choose an express shipment. Express delivery periods are between 1 and 5 workdays.
Is my parcel protected if I send it in a bpost box?
Your parcel does not receive extra protection if you send it in a bpost box. With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or damage. You can purchase a guarantee. Indicate the option 'Guarantee (€500)' online. For parecels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.
Is there a pre-stamped box for sending parcels abroad?
There are no pre-stamped boxes for parcels being sent abroad.
Can I protect my international parcel against theft or damage?
Your package has a standard guarantee of up to €500 (or €15 in the case of documents). As a private sender, you cannot take out an extra guarantee. In the event of theft, loss or damage, compensation is calculated based on the actual value of your shipment. More information about the calculation of this compensation.
How can I get confirmation of receipt for my international shipment?
For an express shipment, you can choose a confirmation of receipt under the options. The recipient must sign for receipt.