Which compensation will I receive if my parcel is stolen, lost or damaged?

If your parcel gets lost or is damaged, then the compensation depends on the chosen option:

• Light parcels (up to 2 kg) without option 'declared value': no compensation
• Light parcels (up to 2 kg) with option 'declared value': you are compensated in accordance with the amount of the declared value.
• Parcels up to 30 kg: you receive compensation for the actual damage. That compensation is maximum 40 SDR per parcel. SDR stands for special drawing rights, a unit for international exchanges. 1 SDR = 1.2454 eur. Added to that amount are postage fees and 4.5 SDR per kg.

If you would like to apply for a compensation, it is best to contact our customer service via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.