Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.

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Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?

Sent within Belgium (national)

With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or damage.

If your parcel is shipped ‘with guarantee’, you will be reimbursed for the value of the contents of the shipment (up to €500) +  the shipping costs. If the contents only include documents, you will receive a €15 compensation.

Sent outside Belgium (international)

Depending on the shipping option, you are entitled to the following compensation:

  • Economy: no compensation
  • Standard: the maximum compensation is 40 SDR* + 4.5 SDR* per kg + the postage fees. More information about this calculation.
  • With guarantee: You will be reimbursed for the value of the contents of the shipment (up to €500) + the shipping costs. If the contents only include documents, you will receive a €15 compensation.

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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.