Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?

With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or damage. You can, however, purchase a guarantee. Indicate the option 'Guarantee (€500)' online for your shipment within Belgium. 

For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.

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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.