Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?

Sent within Belgium (national)

With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or damage.

If your parcel is shipped ‘with guarantee’, you will be reimbursed for the value of the contents of the shipment (up to €500) +  the shipping costs. If the contents only include documents, you will receive a €15 compensation.

Sent outside Belgium (international)

Depending on the shipping option, you are entitled to the following compensation:

• Economy: no compensation
• Standard: the maximum compensation is 40 SDR* + 4.5 SDR* per kg + the postage fees. More information about this calculation.
• With guarantee: You will be reimbursed for the value of the contents of the shipment (up to €500) + the shipping costs. If the contents only include documents, you will receive a €15 compensation.