My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
I received a suspicious text message or email, allegedly from bpost. What should I do?
You may receive an email or text message that appears to be from bpost. It might look real, but it was not sent by us. These emails or texts are fraudulent messages, also known as phishing, sent by scammers. The following tips will help you recognize phishing and will inform you about what to do with these types of messages. Never pay for a parcel that is on its way and do not just fill in your personal informationbpost will never ask you to pay something when your parcel is on its way (e.g. paying clearance fees or paying to avoid extra costs). Senders of these fake messages are often in a hurry: "Pay your shipping costs as soon as possible.” or "Do it within 48 hours." Do not get caught by this. Start by asking yourself if you really are expecting a package. Only enter personal details if you are 100% sure that you are dealing with bpost. We will never ask you for personal information via e-mail or text message.Check the web addressA fraudulent email or text message usually contains a link or button that goes to an untrustworthy website. You can check the URL by hovering over the link with your mouse. The web address will then appear at the bottom left of your browser. If you do not recognize the address immediately, do not click the link.Help prevent phishingForward suspicious messages to suspicious@safenonweb.be. This way, you will help prevent others from becoming victims of scammers.
Follow my parcel
187
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
Customer service
Preparing a parcel
Must I add specific documents to send my parcel abroad?

Must I add specific documents to send my parcel abroad?

To send a parcel to another country, you need the address and e-mail address of the addressee for the shipping label. For destinations outside the European Union, you must add a customs declaration:

  • CN23 document, our online shipping tool creates that automatically.
  • Original invoice or pro forma invoice and 3 copies
  • Single Administrative Document if the shipment is worth more than €1000

I want to send a large parcel within Belgium. Which sizes and weights are permitted?

If you want to send a parcel within Belgium, then:

  • your parcel cannot weigh more than 30 kg
  • the longest side cannot be longer than 1.5 m
  • the total dimension cannot be greater than 3 m (1 x length + 2 x width + 2 x height)

If you use a Parcel Locker, the following conditions apply:

  • The maximum weight is 30 kg.
  • The minimum size is 145 mm x 112 mm.
  • The maximum size is 420 mm x 310 mm x 580 mm.

The following rules apply for cylinders:

  • Weight: maximum 30 kg
  • Length: maximum 1.5 m
  • Diameter: maximum 400 mm

What kind of packaging or boxes does bpost offer?

  • All-in package (box + shipping label) that fits in letterboxes
  • Regular boxes in different sizes
  • Gift boxes in different sizes
  • Padded envelopes

What can't I send with bpost?

The current postal legislation forbids the sending of letters or parcels with the following contents:

1. Dangerous goods:

Dangerous objects are objects that, due to their shape, nature or packaging, can be dangerous for people or can damage other shipments, the equipment of bpost, or the goods of third-parties (including parcels). Some daily objects also cannot be sent with the post. These include lighters, perfume, manicure products, glue, paint, flammable liquids, spray cans, deodorants under pressure, hair dye and lithium batteries.

You can find the overview in 9 groups via this link.
Exception! bpost accepts lithium batteries under these conditions.

2. Prohibited items:

  • Drugs, narcotics and psychotropic substances
  • Weapons, essential parts of weapons and ammunition, imitation firearms, knives, swords, daggers and any other sharp or cutting object
  • Objects, texts or general substances of which the import, export, production, circulation, distribution, use, possession, sale or transport are forbidden by law
  • Objects that include statements that contravene public order or common decency 
  • Shipments that mention forbidden destinations or contain forbidden goods according to commercial law
  • Shipments that contain counterfeit goods
  • Coins, banknotes and bearer bonds (exception: personal cheques with a maximum value of €500 per parcel and a basic guarantee)
  • Jewellery (exception: costume jewellery that does not contain gold, silver or gemstones, is not worth more than €500 per parcel and has a basic guarantee), works of art and collections or other valuable materials, including animal pelts
  • Parcels whose value is more than €25,000 

If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
09.00 - 12.30
13.00 – 17.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126