Question 1

Which documents do I need to send a parcel abroad?

Accepted Answer

For most European countries and territories you do not need to fill in any customs documents. The only thing you need is a shipping label. There are however some exceptions.

For shipments to non-EU countries, you need to add the following documents:

fill in the CN23 document completely and attach a copy (more information oncustoms documents):
- These fields must be completed on this document:
  - Sender
  - Addressee
  - phone number and email address of the recipient
  - HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance.
  - Country of origin
  - Shipment details
Always include two copies of the invoice or the pro forma invoice.
For shipments with a value of more than €1,000 you should also add the Single Administrative Document.

Question 2

What can't I send

Accepted Answer

The current postal legislation forbids the sending of letters or parcels, both within Belgium or abroad, with the following contents:1. Dangerous goods:Dangerous objects are objects that, due to their shape, nature or packaging, can be dangerous for people or can damage other shipments, the equipment of bpost, or the goods of third-parties (including parcels). Some daily objects also cannot be sent with the post. These include lighters, perfume, manicure products, glue, paint, flammable liquids, spray cans, deodorants under pressure, hair dye and lithium batteries.There is a specific exception for lithium batteries. Read all about it in this overview. It&nbsp;also includes an overview of all dangerous goods.2. Prohibited items:Drugs, narcotics and psychotropic substancesWeapons, essential parts of weapons and ammunition, imitation firearms, knives, swords, daggers and any other sharp or cutting objectObjects, texts or general substances of which the import, export, production, circulation, distribution, use, possession, sale or transport are forbidden by lawObjects that include statements that contravene public order or common decency&nbsp;Shipments that mention forbidden destinations or contain forbidden goods according to commercial lawShipments that contain counterfeit goodsCoins, banknotes and bearer bonds (exception: personal cheques with a maximum value of €500 per parcel and a basic guarantee)Jewellery (exception: costume jewellery that does not contain gold, silver or gemstones, is not worth more than €500 per parcel and has a basic guarantee), works of art and collections or other valuable materials, including animal peltsParcels whose value is more than €5,000&nbsp;Some countries impose additional restrictions. Check the exceptions for China, Russia, the United States, the United Kingdom, France, Italy, Portugal, Luxembourg, Spain and Switzerland.

Question 3

What kind of packaging or boxes does bpost offer?

Accepted Answer

All-in package (box + shipping label for a shipment within Belgium) that fits in letterboxesRegular boxes in different sizesGift boxes in different sizesPadded envelopesSee our packaging guide for tips on preparing your parcel.

Question 4

I want to send a large parcel within Belgium. Which sizes and weights are permitted?

Accepted Answer

The following conditions apply for a parcel within Belgium:The maximum weight is 30 kgthe longest side is max. 1.5 mthe total length of the sides is max. 3 m (1 x length + 2 x width + 2 x height)If you use a Parcel Locker, the following conditions apply:The maximum weight is 30 kg.The minimum size is 145 mm x 112 mm.The maximum size is 420 mm x 310 mm x 580 mm.The following rules apply for cylinders:Weight: maximum 30 kgLength: maximum 1.5 mDiameter: maximum 400 mmSee our packaging guide for tips on preparing your parcel.

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