How is my addressee and/or myself compensated if my parcel is damaged or lost?

Because you are the sender, you must submit the compensation request. The compensation depends on the type of shipment:

  • Standard: the shipping costs are reimbursed according to CMR conventions.
  • Guaranteed option with sign for receipt: compensation up to €500 for goods and €15 for documents.

To submit a claim for compensation, please contact our customer service, preferably via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.

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