My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
How do I know who is the sender of my parcel?
  Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Follow my parcel
187
Customer service
Create mailing label
How much does it cost to send a parcel?

How much does it cost to send a parcel?

The price to send a parcel depends on the weight, size and destination. It is easy to calculate the price online. It's also easy to create the shipping label online or in the My bpost app.

Create you shipping label

Send a parcel: which details do I need?

To deliver your parcel correctly, we need the following details:

  • Your address. That is important if your parcel is returned.
  • If you choose delivery to a specific address: first name, last name, street, number, postcode, city and e-mail address of the addressee. That way we can take his/her delivery preferences into account. If you send the parcel to a Parcel Locker, then the e-mail address is required.
  • If you choose delivery to a Pick-up Point or Parcel Locker: choose a location from the list. This option is only possible if you create your shipping label online.

To send a parcel, you must know its weight.

How do I stamp my parcel?

To send a parcel, you need a shipping label. You purchase your shipping label online, in the My bpost app or in a Post Office, Post Point or Parcel Point.

  • Create a shipping label online or in the app and print it at home or on payment in a Post Office, Post Point or Parcel Point.
  • Purchase your shipping label in a Post Office, Post Point or Parcel Point (depending on the available selection).
  • Order it from the bpost eShop (sold per 10) or buy a pre-stamped package.

Can I attach stamps to my parcel instead of a mailing label?

You can use stamps instead of a shipping label if your shipment does not exceed the following dimensions and weight:

  • Width: 230 mm
  • Length: 350 mm
  • Height: 30 mm
  • Weight: 2 kg

Please note: if you send a parcel with stamps, then there is no barcode and you cannot follow it with Track & Trace. A shipping label has a barcode and can be followed with Track & Trace.

If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126