Why couldn’t I temporarily send goods to the US?

Shipments to the United States and its territories were briefly suspended due to new U.S. Customs regulations. These rules removed the previous value threshold and now require all import duties and taxes to be paid before parcels enter the country.

They also introduced stricter documentation requirements, including detailed item descriptions, HS codes and origin information. We first needed to update our systems to comply with these new rules. Until that work was complete, sending goods to the US wasn’t possible.

My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a postcard from outside Belgium?
All cards made in the Mobile Postcard app are printed and sent from Belgium. Cards for a destination in Belgium are sent at domestic rates. For cards that are destined for other countries, you pay international rates. Take a look at all our rates under the menu option 'Cards and envelopes'.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.

If you didn't find an answer to your question?

 

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
022785126
My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a postcard from outside Belgium?
All cards made in the Mobile Postcard app are printed and sent from Belgium. Cards for a destination in Belgium are sent at domestic rates. For cards that are destined for other countries, you pay international rates. Take a look at all our rates under the menu option 'Cards and envelopes'.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.