Send a parcel: which details do I need?

To deliver your parcel correctly, we need the following details:

  • Your address. That is important if your parcel is returned.
  • If you choose delivery to a specific address: first name, last name, street, number, postcode, city and e-mail address of the addressee. That way we can take his/her delivery preferences into account. If you send the parcel to a Parcel Locker, then the e-mail address is required.
  • If you choose delivery to a Pick-up Point or Parcel Locker: choose a location from the list. This option is only possible if you create your shipping label online.

To send a parcel, you must know its weight.


Sending a parcel outside the EU

  • Complete the CN23 section / document and attach a copy (customs documents):
    • These fields must be completed on this document:
      • Sender
      • Addressee
      • HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance.
      • Country of origin
      • Shipment details
  • Always include two copies of the invoice or the pro forma invoice.
  • For shipments with a value of more than €1,000 you should also add the Single Administrative Document.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.