Send a parcel: which details do I need?

To deliver your parcel correctly, we need the following details:

  • Your address. That is important if your parcel is returned.
  • If you choose delivery to a specific address: first name, last name, street, number, postcode, city and e-mail address of the addressee. That way we can take his/her delivery preferences into account. If you send the parcel to a Parcel Locker, then the e-mail address is required.
  • If you choose delivery to a Pick-up Point or Parcel Locker: choose a location from the list. This option is only possible if you create your shipping label online.

To send a parcel, you must know its weight.

If you didn't find an answer to your question?


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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.