I am not receiving new updates via Track & Trace, is that normal?

If the status of your parcel does not change in Track & Trace, there may be different causes:

  • Your parcel is delayed.
  • Our foreign colleagues cannot give Track & Trace information about your parcel.

If the status of your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), and the addressee has not received anything, contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation.

Only the sender can ask to open a dossier with bpost. If you are the recipient, please contact your sender.

If you didn't find an answer to your question?


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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.