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You can follow the status of your parcel in the My bpost app or via Track & Trace. If your parcel has been approved by customs, it is transferred to bpost and the status "Processing by bpost" appears. Take into account that this process can take several days.
If you send a parcel abroad, then it depends on the local customs agency whether you receive a new status or not. As soon as customs releases the parcel, it is delivered to the addressee by the local postal service.
Please contact us.
Monday - Friday :08.00 – 12.3013.00 – 18.00
Saturday :09.00 – 13.00
Zonal rate. Waiting time varies.
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