My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
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My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
How do I know who is the sender of my parcel?
Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Follow my parcel
187
97 questions
for the keyword « Send abroad »
You can follow your parcel being sent abroad if we get that Track & Trace information from our foreign colleagues. Follow it in Track & Trace or via the My bpost app.
Go to Track & Trace or the My bpost app. Enter the postcode and the numbers under the barcode on the shipping label. The numbers are also listed on the receipt or shipping receipt that you got in a Post Office or Post Point.
If the status of your parcel does not change in Track & Trace, there may be different causes:
- Your parcel is delayed.
- Our foreign colleagues cannot give Track & Trace information about your parcel.
If the status of your parcel remains unchanged for more than 2 weeks and the addressee has not received anything, please contact our customer service preferably via the online form at the bottom of this page.
This way you can immediately provide all the necessary information and documents to process your file. Only the sender can open a file with us for this purpose. If you are the addressee, please contact the sender.
If you send goods, they must always be sent as a parcel. The price to send a parcel abroad depends on the weight, size, destination and the options you choose. With bpost you can send parcels of up to 30 kg to more than 220 countries. Make your shipping label online, via the eShop, or go to a Post Office or Post Point.
The current postal legislation forbids the sending of letters or parcels with the following contents:
1. Dangerous goods:
Dangerous objects are objects that, due to their shape, nature or packaging, can be dangerous for people or can damage other shipments, the equipment of bpost, or the goods of third-parties (including parcels). Some daily objects also cannot be sent with the post. These include lighters, perfume, manicure products, glue, paint, flammable liquids, spray cans, deodorants under pressure, hair dye and lithium batteries.
You can find the overview in 9 groups via this link.
Exception! bpost accepts lithium batteries under these conditions.
2. Prohibited items:
- Drugs, narcotics and psychotropic substances
- Weapons, essential parts of weapons and ammunition, imitation firearms, knives, swords, daggers and any other sharp or cutting object
- Objects, texts or general substances of which the import, export, production, circulation, distribution, use, possession, sale or transport are forbidden by law
- Objects that include statements that contravene public order or common decency
- Shipments that mention forbidden destinations or contain forbidden goods according to commercial law
- Shipments that contain counterfeit goods
- Coins, banknotes and bearer bonds (exception: personal cheques with a maximum value of €500 per parcel and a basic guarantee)
- Jewellery (exception: costume jewellery that does not contain gold, silver or gemstones, is not worth more than €500 per parcel and has a basic guarantee), works of art and collections or other valuable materials, including animal pelts
- Parcels whose value is more than €25,000
It's possible to send your parcel with a guarantee. That means the recipient must sign for receipt and you have a guarantee up to €500 if your parcel is lost or damaged. To send your parcel with a guarantee, click on the ‘Guarantee (up to €500)’ option on the online mailing tool. Or ask about it in the Post Office or Post Point. You will have to pay extra for this option.
Once you have created and paid for the shipping label, you cannot change it. You must create a new one.
Once you have handed in your parcel, you can no longer change the address. If the foreign postal service cannot deliver the parcel, it will be returned to you.
You can hand in your parcel in different places:
- In a Post Office – in some offices you'll find special Parcel Boxes.
- In a Parcel Point
- In a Parcel Locker
- For a fee you can have it picked up at your home.
- In a MassPost Center (for more than 20 parcels per day)
When you create a shipping label, you can choose these options:
- Guarantee and signature: your parcel is protected against damage and loss. And the postman asks the receiver to sign for receipt.
- Confirmation of receipt: you receive a text message or e-mail when the parcel is delivered, if the parcel could not be delivered, or if the addressee has not collected the parcel in the Post Office or Post Point.
You can purchase a guarantee for your parcel. Then the contents are protected up to €500. Documents are protected up to €15.
You can prove the value of the contents of your parcel with an invoice or other document that confirms the value.
You'll find Parcel Boxes in many Post Offices. It makes handing in your parcel faster and easier. Parcel Boxes are in the Post Office or in an area that is open 24/7. Some Parcel Boxes have a scanner. Your parcel is scanned when you hand it in. If the Parcel Box doesn't have a scanner, you don't have a Shipping Receipt.
You can buy pre-stamped boxes in the eShop, in Post Offices and Post Points. They range from a pre-stamped, DVD-sized box for small parcels to fashion bags (large bags for sending clothing).
Your parcel does not receive extra protection if you send it in a bpost box. With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or damage. You can purchase a guarantee. Indicate the option 'Guarantee (€500)' online.
The current postal legislation forbids the sending of letters or parcels with the following contents:
1. Dangerous goods:
Dangerous objects are objects that, due to their shape, nature or packaging, can be dangerous for people or can damage other shipments, the equipment of bpost, or the goods of third-parties (including parcels). Some daily objects also cannot be sent with the post. These include lighters, perfume, manicure products, glue, paint, flammable liquids, spray cans, deodorants under pressure, hair dye and lithium batteries.
You can find the overview in 9 groups via this link.
Exception! bpost accepts lithium batteries under these conditions.
2. Prohibited items:
- Drugs, narcotics and psychotropic substances
- Weapons, essential parts of weapons and ammunition, imitation firearms, knives, swords, daggers and any other sharp or cutting object
- Objects, texts or general substances of which the import, export, production, circulation, distribution, use, possession, sale or transport are forbidden by law
- Objects that include statements that contravene public order or common decency
- Shipments that mention forbidden destinations or contain forbidden goods according to commercial law
- Shipments that contain counterfeit goodsCoins, banknotes and bearer bonds (exception: personal cheques with a maximum value of €500 per parcel and a basic guarantee)
- Jewellery (exception: costume jewellery that does not contain gold, silver or gemstones, is not worth more than €500 per parcel and has a basic guarantee), works of art and collections or other valuable materials, including animal pelts
- Parcels whose value is more than €25,000
Our foreign partner is responsible for the delivery of your parcel abroad. If you have questions, contact the Customer Care Centre.
You can trace international shipments upon condition that we get the Track & Trace information from our foreign colleagues. Follow them in Track & Trace or via the My bpost app.
You can follow your parcel with Track & Trace or the My bpost app. You can set up status reports in the app. Once your parcel is abroad, we depend on information from our foreign colleagues.
Our employees will gladly help you send your parcel abroad. In bpost Post Offices and Post Points you'll find a suitable box and filler material to protect your contents, and you can purchase the shipping label. Our employees will make sure that your parcel is not too big or too heavy.
You can buy shipping labels for light parcels (up to 2 kg) and all other parcels (up to 30 kg) in the eShop. Go to a Post Office or Post Point for express shipments.
You cannot protect your international shipment against theft or damage.
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