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Frequently asked questions
Send a parcel
Send abroad
Preparing a parcel
Create shipping label
Shipping options
Hand in a parcel
Follow a parcel
Upon delivery
96 questions
 for the keyword « Send abroad »
Can I follow my parcel online?
Can I follow my international shipment with Track & Trace?
Can I enter my barcode in Track & Trace to follow my shipment abroad?
How much does it cost to send a parcel?
What happens if my parcel is not delivered?
My parcel has already been in transit for a few days. Should I worry?
What kind of packaging or boxes does bpost offer?
I want to send a large parcel within Belgium. Which sizes and weights are permitted?
Can I protect my international parcel against theft or damage?
What can't I send with bpost?
What are the dimensions of the different bpost parcels?
Send a parcel: which details do I need?
When does bpost deliver my parcel to the addressee?
How do I stamp my parcel?
How do I send a parcel with a Parcel Locker?
Which delivery possibilities does bpost offer?
How long will my international parcel be in transit?
I am not receiving new updates via Track & Trace, is that normal?
How do I create a shipping label?
How must I print and attach my online shipping label?
Does bpost a courier service for quick deliveries?
Where can I hand in my parcel?
Where can I buy boxes and envelopes to send a parcel?
How large or heavy can my parcel for outside Belgium be?
If I want to hand in a parcel, where do I find the bpost Post Points and their opening hours?
I listed the wrong address, can I change it?
How do I know when my parcel arrived at the addressee?
Can I attach stamps to my parcel instead of a mailing label?
How do I send a parcel with signature upon receipt?
What is the cheapest way to send my parcel?
Can I send money?
How will Brexit influence my shipments to the United Kingdom?
Track & Trace says that my parcel was delivered, but my addressee says he/she didn't get it. What should I do?
Do I have to send my parcel in a bpost box?
Must I add specific documents to send my parcel abroad?
Which customs documents must I complete for a parcel that will be sent abroad?
I sent a parcel. How do I receive a receipt or invoice?
I made an error when making my mailing label online. Can I still adjust the details?
Will I find everything that I need to send my parcel in a Post Office or Post Point?
How does the Parcel Box work and where can I find one?
Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?
Which countries do not require customs documents if I want to send a parcel?
How do I send a fragile parcel with bpost as safely as possible?
Can my parcel be delivered the same day?
Can I drop off my parcel in a Parcel Locker 24/7?
What are the possibilities for protecting the contents of my parcel?
What happens if the addressee has moved house?
Can I make my shipping label or have it printed in a Post Office?
Can I follow my parcel in any country?
My addressee refused the parcel. What should I do?
Can the receiver pay my shipment to the postman with payment upon delivery?
What do I need to make my shipping label?
Can I buy a pre-stamped box?
How do I know if my parcel got through customs successfully?
How do I create a personal account for the online shipping tool?
Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?
Can I edit the location or time of a delivery?
What if customs holds my parcel?
What can't I send abroad?
When is my shipment a parcel and not a letter?
What is the fastest way to get my parcel to the addressee?
Where can I hand in my parcel?
What is an HS code?
Can I send my parcel with priority shipping?
Can bpost open my parcel?
How do I stamp my parcel for outside Belgium?
Why do I have to enter the e-mail address of the addressee when making my shipping label online?
Why should I create an account?
When do I pay to import costs for a parcel?
Can I create a shippig label with the My bpost app?
Is a parcel with the word ‘fragile’ on it treated with extra care?
How do I receive a proof of delivery for my parcel?
Can I give my prepared parcel to the postman?
How do I prepare my parcel for a foreign destination?
Can I purchase one shipping label in the eShop?
How do I pay for my online shipping label?
How do I prove the value of the object that I send?
Who is responsible for the delivery: bpost or an external postal partner?
What should I do if I want to send an important parcel?
Is my parcel protected if I send it in a bpost box?
Under which circumstances will customs open my parcel for inspection?
Must I wrap my parcel in a special way if I want to send it abroad?
Where can I buy several packages at the same time?
Is there a pre-stamped box for sending parcels abroad?
How do I know if the contents of my parcel remained intact?
Can I leave my parcel in a safe place for the postman?
Can I write the address on my parcel in my own language?
Can I purchase international shipping labels in the eShop?
Can someone in the Post Office or Post Point help me with my international shipment?
How can I get confirmation of receipt for my international shipment?
How long will my parcel be in transit to a destination abroad?
What is the bpost price to send a parcel abroad?
How do I avoid that the recipient must pay import costs?