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Frequently asked questions
Send a parcel
Something has gone wrong
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17
questions
for the keyword
« Something has gone wrong »
How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?
How can I submit a complaint in the event of loss, damage or non-delivery of my parcel?
What happens if my parcel is not delivered?
What does bpost do if my parcel is lost, damaged or stolen?
My parcel has been in transit for longer than expected. What should I do?
I am not receiving new updates via Track & Trace, is that normal?
Who should I contact if something went wrong with my parcel in a foreign country?
How can I submit a complaint if my parcel for a foreign address is damaged or lost?
Track & Trace says that my parcel was delivered, but my addressee says he/she didn't get it. What should I do?
How do I know for sure that my parcel is lost?
Should I report the theft of my parcel to the police?
How is my addressee and/or myself compensated if my parcel is damaged or lost?
How do I get my money if my parcel is lost or damaged during shipment with payment upon delivery?
What happens if the addressee has moved house?
I purchased a guarantee for my parcel. When will I be refunded in the event of damage or loss?
My addressee refused the parcel. What should I do?
I get a white screen when I log into the online shipping tool. What should I do?
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