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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Frequently asked questions
Hallo,
Ik spreek Nederlands
Bonjour,
Je parle Français
Hello,
I speak English
Guten Tag,
Ich spreche Deutsch
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Frequently asked questions
Send a parcel
Something has gone wrong
Parcel damaged
Parcel returned
Parcel lost
Parcel 'does not move'
17
questions
for the keyword
« Something has gone wrong »
How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?
What happens if my parcel is not delivered?
How can I submit a complaint in the event of loss, damage or non-delivery of my parcel?
What does bpost do if my parcel is lost, damaged or stolen?
I am not receiving new updates via Track & Trace, is that normal?
Who should I contact if something went wrong with my parcel in a foreign country?
Track & Trace says that my parcel was delivered, but my addressee says he/she didn't get it. What should I do?
How can I submit a complaint if my parcel for a foreign address is damaged or lost?
Should I report the theft of my parcel to the police?
How do I know for sure that my parcel is lost?
How is my addressee and/or myself compensated if my parcel is damaged or lost?
What happens if the addressee has moved house?
How do I get my money if my parcel is lost or damaged during shipment with payment upon delivery?
I purchased a guarantee for my parcel. When will I be refunded in the event of damage or loss?
My addressee refused the parcel. What should I do?
I get a white screen when I log into the online shipping tool. What should I do?
Which compensation will I receive if my parcel is stolen, lost or damaged?
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