What new import rules will apply for the United States?

The US government has decided that from 29 August 2025, import duties for all shipments with goods must be prepaid, regardless of value. At this time, this is not yet possible because the US has not provided details of the procedure.

We are therefore in a temporary transition: as long as there is no clarity, bpost cannot correctly process shipments with goods to the US.

Who will pay the import duties?

The sender will prepay the import duties before the shipment leaves for the US. The recipient will not need to pay anything on delivery.

How will the duties be calculated?

Exact rates are not yet known. Costs will depend on:

  • the type of goods
  • the value of the shipment
  • the country of origin of the goods

Can I pay duties later?

No. If the duties are not prepaid, the parcel will not be accepted for transport to the US.

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We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
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The most common reasons for returning a letter are:
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The reason why your card or letter was retuned is written on the red sticker.

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My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a postcard from outside Belgium?
All cards made in the Mobile Postcard app are printed and sent from Belgium. Cards for a destination in Belgium are sent at domestic rates. For cards that are destined for other countries, you pay international rates. Take a look at all our rates under the menu option 'Cards and envelopes'.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.