What are the possibilities for protecting the contents of my parcel?

You can protect the contents of your parcel within Belgium up to €500 via the ‘With warranty’ mailing option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500) + the shipping costs. If the contents only include documents, then you will be reimbursed €15 in case of damage or loss.

You can select the ‘With warranty’ mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty.

With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or the damage.