How do I get my money if my parcel is lost or damaged during shipment with payment upon delivery?

bpost is not responsible if the addressee doesn't pay the amount. That's why we advise you to purchase a guarantee as a protection against loss. The basic guarantee includes a financial contribution of €500 for goods and €15 for documents.

If you would like to apply for a compensation, it is best to contact our customer service via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.

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