Question 1

Can I follow my parcel online?

Accepted Answer

You can follow your parcel online with Track &amp; Trace or the My bpost app. If you have a bpost account, you can also follow your parcel in the bpost shipping tool. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt.

Question 2

How much does it cost to send a parcel?

Accepted Answer

The price to send a parcel depends on the weight, size, destination&nbsp;and the shipping option (with a guarantee, delivered to a Pick-up Point, etc.). You can easily calculate the price of your parcel online using our price calculator. Enter the destination and weight and discover our prices instantly.

Question 3

What happens if my parcel is not delivered?

Accepted Answer

If your parcel was not delivered, check the status of your shipment via Track &amp; Trace or the My bpost app first.If it's not clear where your package has gone and it doesn't move for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then you can request an investigation. It is best to contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation.Only the sender can ask to open a dossier with us. If you are the recipient, please contact your sender.

Question 4

What does bpost do if my parcel is lost, damaged or stolen?

Accepted Answer

Most senders have permanent agreements with bpost regarding lost and damaged parcels. Only you, the sender, can ask to open a dossier for a lost or damaged parcel because you paid bpost for the shipment.Contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation.In case of damage, your complaint must be submitted to us within 7 calendar days.If the status of your Track &amp; Trace remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then the sender can also request an investigation.If you are the recipient, please contact your sender.

Question 5

Where can I hand in my parcel?

Accepted Answer

You can drop off your parcel in various places and ways:in a Post Office, Post Point or Parcel Point:up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³.in some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt.in a Parcel Lockerto the postman when he has just delivered a parcel to you. More information about giving your parcel to the postman.you can have it picked up at home for a feein a MassPost Center (from 20 to 250 parcels per day, with or without an appointment)Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights.

Question 6

My parcel has been in transit for longer than expected. What should I do?

Accepted Answer

If the status of your parcel does not change for several workdays, something probably went wrong. Please be aware that unforeseen circumstances may cause the delivery of your parcel to be delayed. Please contact the sender in the following cases:If the status of your parcel sent within Belgium has not changed for several consecutive workdays.If the status of your parcel to or from a neighbouring country has not changed for at least 5 workdays.If your parcel to or from another country has not changed for at least 10 workdays.Why do I have to contact the sender?Only the sender of your parcel can submit a complaint about a parcel that is not delivered. The sender will look for a solution together with bpost.If you are the sender, please contact our customer service via our online form. This way you can immediately provide all the necessary information and documents to process your file.

Question 7

What kind of packaging or boxes does bpost offer?

Accepted Answer

All-in package (box + shipping label for a shipment within Belgium) that fits in letterboxesRegular boxes in different sizesGift boxes in different sizesPadded envelopesSee our packaging guide for tips on preparing your parcel.

Question 8

I want to send a large parcel within Belgium. Which sizes and weights are permitted?

Accepted Answer

The following conditions apply for a parcel within Belgium:The maximum weight is 30 kgthe longest side is max. 1.5 mthe total length of the sides is max. 3 m (1 x length + 2 x width + 2 x height)If you use a Parcel Locker, the following conditions apply:The maximum weight is 30 kg.The minimum size is 145 mm x 112 mm.The maximum size is 420 mm x 310 mm x 580 mm.The following rules apply for cylinders:Weight: maximum 30 kgLength: maximum 1.5 mDiameter: maximum 400 mmSee our packaging guide for tips on preparing your parcel.

Question 9

How do I send a parcel with a Parcel Locker?

Accepted Answer

You can send your parcel by leaving it in one of our Parcel Lockers. You can find them everywhere in Belgium, near supermarkets, stations, office buildings, etc.Sending a parcel via a Parcel Locker with screenTake your parcel (with a return label on it) to a Parcel Locker in your neighbourhood.Scan the code on your shipping label or enter the barcode manually.Put the parcel in the locker that opens automatically. If the locker is too small, press 'Report a problem' on the screen and close the locker. A larger locker will then open.Close the door and confirm on the screen.Sending a parcel via a Screenless Parcel LockerTake your parcel (with a return label on it), to a Parcel Locker in your neighbourhood.Open the My bpost app and make sure that Bluetooth and location features are enabled on your smartphone.Click 'Send' at the bottom of the app and then on 'Add a shipment'.Follow the steps to select the Parcel Locker and an appropriate locker.Place your parcel in the locker and close the door.The postman will empty the lockers every working day. You will then receive a confirmation e-mail (be sure to check your junk mail). You can easily follow your parcel via the My bpost app or Track &amp; Trace.

Question 10

What can't I send

Accepted Answer

The current postal legislation forbids the sending of letters or parcels, both within Belgium or abroad, with the following contents:1. Dangerous goods:Dangerous objects are objects that, due to their shape, nature or packaging, can be dangerous for people or can damage other shipments, the equipment of bpost, or the goods of third-parties (including parcels). Some daily objects also cannot be sent with the post. These include lighters, perfume, manicure products, glue, paint, flammable liquids, spray cans, deodorants under pressure, hair dye and lithium batteries.There is a specific exception for lithium batteries. Read all about it in this overview. It&nbsp;also includes an overview of all dangerous goods.2. Prohibited items:Drugs, narcotics and psychotropic substancesWeapons, essential parts of weapons and ammunition, imitation firearms, knives, swords, daggers and any other sharp or cutting objectObjects, texts or general substances of which the import, export, production, circulation, distribution, use, possession, sale or transport are forbidden by lawObjects that include statements that contravene public order or common decency&nbsp;Shipments that mention forbidden destinations or contain forbidden goods according to commercial lawShipments that contain counterfeit goodsCoins, banknotes and bearer bonds (exception: personal cheques with a maximum value of €500 per parcel and a basic guarantee)Jewellery (exception: costume jewellery that does not contain gold, silver or gemstones, is not worth more than €500 per parcel and has a basic guarantee), works of art and collections or other valuable materials, including animal peltsParcels whose value is more than €5,000&nbsp;Some countries impose additional restrictions. Check the exceptions for China, Russia, the United States, the United Kingdom, France, Italy, Portugal, Luxembourg, Spain and Switzerland.

Question 11

What are the dimensions of the different bpost parcels?

Accepted Answer

bpost packaging comes in different sizes. There is a suitable box for every parcel.See our packaging guide for tips on preparing your parcel.

Question 12

When does bpost deliver my parcel to the addressee?

Accepted Answer

We deliver your parcel to the addressee the next workday in Belgium if you:hand in the parcel during the opening hours of your Post Office, Post Point, Parcel Point or Parcel Boxdrop the parcel in a Parcel Locker before the last collection

Question 13

How do I create a shipping label?

Accepted Answer

Follow the steps below to easily create your own shipping label:Go to the online shipping tool or the My bpost app and choose between a national or international shipment.Choose a delivery method: an address, Parcel Locker or Pick-up point. Enter the weight and if desired choose extra options.Enter your details then those of the addressee.Pay and print your shipping label. Or choose the 'Print my shipping label' option and have it printed in a Post Office or Post Point.

Question 14

Send a parcel: which details do I need?

Accepted Answer

To deliver your parcel correctly, we need the following details:Your address. In case your parcel is returned.Address of the addressee, Pick-up Point or Parcel Locker of your choice. If you create your shipping label online, you can easily choose the Pick-up Point or Parcel Locker from a list.Email address of the addressee (required when sending to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium).The dimensions and weight of your parcel.Sending a parcel outside the EUIn addition to the above data, for a parcel outside the EU you also need to fill in the CN23 document completely and attach a copy (More information on customs documents):On this form, you have to fill in the following fields:SenderAddresseePhone number and email address of the recipientHS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult&nbsp;FPS Finance.Country of originShipment detailsAlways include two copies of the invoice or the pro forma invoice.For shipments with a value of more than €1,000 you should also add the Single Administrative Document.

Question 15

Does bpost a courier service for quick deliveries?

Accepted Answer

Euro-Sprinters is our courier service for urgent deliveries within Belgium. If you place an order today, then it will be collected and delivered today.

Question 16

Which delivery possibilities does bpost offer?

Accepted Answer

For parcels in Belgium, you can choose from different delivery possibilities:At a home or work addressIn one of the 2300 bpost Pick-up Points:Post OfficePost PointParcel PointParcel LockerFor parcels to foreign countries, you must always send to an address.&nbsp;The Netherlands and France are exceptions. In these countries, you can also send your parcel to a Pick-up Point. Moreover, this is cheaper than shipping to an address. With our online shipping tool, you can easily find a Pick-up Point in the area based on the postcode.

Question 17

How do I stamp my parcel?

Accepted Answer

To send a parcel, you need a shipping label. There are different ways to obtain a shipping label:Create a shipping label online or in the My bpost app&nbsp;and print it at home or for a fee in a Post Office, Post Point or Parcel Point.Purchase your shipping label in a Post Office, Post Point or Parcel Point (depending on the available selection).Order it from the bpost eShop (sold per 10 for domestic mail) or buy a pre-stamped package (for domestic mail).

Question 18

How must I print and attach my online shipping label?

Accepted Answer

You print and attach your shipping label as follows:Print your shipping label (at home) or choose the option ‘Print in a Post Office or Post Point'.Attach the shipping label to your parcel with strong tape. Make sure that it is water-proof and can withstand transportation.

Question 19

How do I know when my parcel arrived at the addressee?

Accepted Answer

Follow your parcel with Track &amp; Trace or the My bpost app. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or email; they are also on the shipping receipt or Post Office receipt.If you want to be notified by text message or email, choose the option ‘With confirmation of delivery’ when creating your shipping label. This option is only available for shipments within Belgium.

Question 20

Where can I buy boxes and envelopes to send a parcel?

Accepted Answer

Post OfficePost PointParcel Point (depends on stocks in the shop)eShopSee our packaging guide for tips on preparing your parcel.

Question 21

I want to hand in a parcel, where do I find Drop-off points and their opening hours?

Accepted Answer

You can find the different Drop-off points and their opening hours:Via 'Find a Drop-off Point'In the online shipping tool when you create a shipping labelYou can also give your parcel to the postman when he delivers another one to you. More information about handing your parcel to the postman.

Question 22

What is the cheapest way to send my parcel?

Accepted Answer

For shipments within Belgium, we have two economical, all-in solutions that you can order online from our eShop or purchase in a Post Office, Post Point or Parcel Point. For both solutions, the maximum permitted weight is 1 kg:Minipack small (max: 19.5 cm x 27.5 cm x 4 cm)Minipack medium (max: 21 cm x 34 cm x 4 cm)Is your parcel larger than these dimensions, heavier than 1 kg or destined for abroad? Then follow these steps to send your parcel the cheapest way possible:Put the goods in your own boxCreate a shipping label onlinePrint your shipping label at homeHand in your parcel at a Post Office, Post Point or Parcel Point

Question 23

Can I send money?

Accepted Answer

You cannot send money as a parcel; you must send it as registered mail with a declared value. The same applies to valuable objects, jewellery and bearer bonds. You can also send registered mail with a declared value abroad, but only if the destination country offers that service.

Question 24

Track & Trace says that my parcel was delivered, but my addressee says he/she didn't get it. What should I do?

Accepted Answer

Ask the addressee if he/she looked in their letterbox or whether someone else has accepted the parcel.Ask the addressee whether the parcel was delivered to the neighbours or in a safe place, whether or not in accordance with his/her delivery preferences. If the addressee cannot find the parcel, please contact our customer service via the online form at the bottom of this page. This way you can immediately provide all the necessary information and documents to process your file.Only you, as a sender, can open a file for this purpose.

Question 25

Do I have to send my parcel in a bpost box?

Accepted Answer

You can use your own box or a bpost box to send your parcel. Choose a strong box and protect the contents with padding material.See our packaging guide for tips on preparing your parcel.

Question 26

How do I send a parcel with signature upon receipt?

Accepted Answer

If you want a signature upon receipt of your parcel, you should choose the shipping option ‘with guarantee’. That means the recipient must sign for receipt and you have a guarantee up to €500 if your parcel is lost or damaged. To send your parcel with a guarantee, click on the ‘Guarantee (up to €500)’ option on the online shipping tool. Or ask about it in the Post Office or Post Point. You will have to pay extra for this option.For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.

Question 27

Can I attach stamps to my parcel instead of a mailing label?

Accepted Answer

You can use stamps instead of a shipping label if your shipment does not exceed the following dimensions and weight:Width: 230 mmLength: 350 mmHeight: 30 mmWeight: 2 kgPlease note: if you send a parcel with stamps, then there is no barcode and you cannot follow it with Track &amp; Trace. A shipping label has a barcode and can be followed with Track &amp; Trace.

Question 28

How does the Parcel Box work and where can I find one?

Accepted Answer

&nbsp;You'll find Parcel Boxes in many Post Offices. It makes handing in your parcel faster and easier. Parcel Boxes are in the Post Office or in an area that is open 24/7. Some Parcel Boxes have a scanner. Your parcel is scanned when you hand it in. If the Parcel Box doesn't have a scanner, you don't have a Shipping Receipt.

Question 29

I sent a parcel. How do I receive a receipt or invoice?

Accepted Answer

If you create your shipping label online, indicate in the shopping basket – before paying – that you want to receive a receipt or invoice. You cannot request proof of payment afterwards.

Question 30

Will I find everything that I need to send my parcel in a Post Office or Post Point?

Accepted Answer

In a Post Office, Post Point, Parcel Point and in our eShop, you'll find everything that you need to send your parcel:Materials to protect the contents of your parcelPackagingshipping labelsAlso handy: For shipments within Belgium you'll find pre-stamped boxes in our eShop.

Question 31

Can my parcel be delivered the same day?

Accepted Answer

Your parcel is delivered the next workday in Belgium if you:place the parcel in the red mailbox before the last collection – make sure that your parcel can fit through the openinghand in the parcel during the opening hours of your Post Office, Post Point, Parcel Point or Parcel Boxdrop the parcel in a Parcel Locker before 16:00If you want faster delivery, you should use Euro-Sprinters, bpost's courier service.

Question 32

How do I create a personal account for the online shipping tool?

Accepted Answer

You create your personal account in the online shipping tool as follows:Surf to parcel.Enter your first name, last name and e-mail address, indicate your gender, and choose a password.Click on 'Register' to confirm.

Question 33

I made an error when making my mailing label online. Can I still adjust the details?

Accepted Answer

Once you have created and paid for the shipping label, you cannot change it. You must create a new one.

Question 34

Can I drop off my parcel in a Parcel Locker 24/7?

Accepted Answer

You can drop off your parcel in many Parcel Lockers 24/7. Some Post Offices also have a Parcel Box that is accessible around the clock. You can check the opening hours of all Parcel Lockers and Parcel Boxes via the link below.

Question 35

Can the receiver pay my shipment to the postman with payment upon delivery?

Accepted Answer

Yes, with this option the receiver can pay the amount of your shipment to the postman, mobile or cash. This amount will then be transferred to your account within 7 working days. If the receiver does not wish to pay for the parcel, it will be returned to you.You can select the 'payment upon delivery' option in the online shipping tool or request it at a Post Office near you.

Question 36

How do I send a fragile parcel with bpost as safely as possible?

Accepted Answer

Tips for sending a fragile parcel:Make sure that two fragile objects don't touch - place something between them.Fill the empty space in the box with blister padding or other material.bpost does not have a specific way of sending fragile objects.

Question 37

Can I edit the location or time of a delivery?

Accepted Answer

Once you have attached the shipping label to your parcel and placed it in one of bpost's Post Points, you can no longer edit the shipping details. Your addressee can edit his/her delivery preferences online or via the My bpost app (for all parcels or per parcel).

Question 38

What happens if the addressee has moved house?

Accepted Answer

bpost delivers the parcel based on the stated address. If your addressee no longer lives there, we register that the address is not correct or that the addressee no longer lives there. bpost sends the parcel back to you.If you think that your parcel was wrongfully sent back to you, you can report this via the online form at the bottom of this page.

Question 39

What are the possibilities for protecting the contents of my parcel?

Accepted Answer

You can protect the contents of your parcel within Belgium up to €500 via the ‘With warranty’ mailing option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500) + the shipping costs. If the contents only include documents, then you will be reimbursed €15 in case of damage or loss.You can select the ‘With warranty’ mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty.With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or the damage.&nbsp;

Question 40

Can I create my shipping label or have it printed in a Post Office?

Accepted Answer

You can buy a shipping label in a Post Office, Post Point or Parcel Point.If you create a shipping label online, you can have it printed at a Post Office or Post Point. Indicate this option - before you pay – in your shopping basket. Please note: this choice is valid for your entire order and not per label.Some Post Offices have a kiosk where you can create your shipping label.

Question 41

Can I give my prepared parcel to the postman?

Accepted Answer

To send or return your parcel with the postman, the following conditions apply:&nbsp;The postman must first deliver a parcel to your home address. You can't just leave it ready at the door or approach the postman in the street.Your parcel cannot weigh more than 30 kg.You are allowed to give the postman maximum 2 parcels per visit.Your parcel must be ready for shipping with a shipping or return label from bpost on it.Keep in mind that the postman can refuse your parcel if it does not meet the conditions or if they cannot transport the parcel safely.

Question 42

Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?

Accepted Answer

Sent within Belgium (national)With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or damage.If your parcel is shipped ‘with guarantee’, you will be reimbursed for the value of the contents of the shipment (up to €500) +&nbsp; the shipping costs. If the contents only include documents, you will receive a €15 compensation.Sent outside Belgium (international)Depending on&nbsp;the shipping option,&nbsp;you are entitled to the following compensation:Economy: no compensationStandard: the maximum compensation is&nbsp;40 SDR* + 4.5 SDR* per kg + the postage fees.&nbsp;More information about this calculation.With guarantee:&nbsp;You will be reimbursed for the value of the contents of the shipment (up to €500) + the shipping costs. If the contents only include documents, you will receive a €15 compensation.

Question 43

Can I buy a pre-stamped box?

Accepted Answer

You can buy pre-stamped packages in the eShop, in Post Offices and Post Points. This already has a shipping label that you can fill in yourself for shipments within Belgium. &nbsp;You can purchase the following pre-stamped packages from bpost:Minipack small up to 1 kg (max: 19.5 cm x 27.5 cm x 4 cm)Minipack medium up to 1 kg (max: 21 cm x 34 cm x 4 cm)The Fashion Bag: handy for shipping clothing and textiles.See our packaging guide for tips on preparing your parcel.

Question 44

What do I need to make my shipping label?

Accepted Answer

You need the following details to create a shipping label:Your address, in case your parcel is returned.Address of the addressee or Pick-up Point or Parcel Locker of your choice. If you create your shipping label online, you can easily choose the Pick-up Point or Parcel Locker from a list.Email address of the addressee (required if you send to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium).The dimensions and weight of your parcel.The desired options, for example whether you want to receive a confirmation text message.A printer. You do not need special printer paper to print your shipping label. If you don't have a printer, choose the 'Print my shipping label' option and have it printed for a fee in a Post Office or Post Point.Tip: tape the label on the top of the package with strong tape.

Question 45

Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?

Accepted Answer

You don't necessarily have to go to the Post Office or Post Point to send your parcel.You can also give it to the postman when he delivers a parcel. More information about giving your parcel to the postman.You can also have it picked up from your home for a fee.

Question 46

My addressee refused the parcel. What should I do?

Accepted Answer

If the addressee refuses the parcel, it will be sent back to you.

Question 47

Can bpost open my parcel?

Accepted Answer

bpost has the right to open shipments with Belgium as the destination:if they cannot be delivered to the addressee;and if the address of the sender is not on the parcel.If we still cannot deliver the shipment to the addressee's address after opening it, then the parcel can be destroyed as from a certain period after it was sent:after 6 months for registered mail and shipments with a guaranteeafter 3 months for other shipmentsAfter the aforementioned period has expired, valuables and valuable documents included in these shipments become property of the Belgian Treasury.&nbsp;International shipments can also be opened by bpost if the address is not on the shipment.

Question 48

Where can I hand in my parcel?

Accepted Answer

You can hand in your parcel in different Drop-off points:In a Post Office, Post Point or Parcel Point: up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³.In some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt.In a Parcel Locker.For residential customers:&nbsp;When the postman rings your doorbell to deliver a parcel, you can also give him another parcel that you want to send.You can have it picked up at home for a fee.In a MassPost Center (from 20 to 250 parcels per day, with or without an appointment).Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights.

Question 49

When is my shipment a parcel and not a letter?

Accepted Answer

Your shipment automatically becomes a parcel if it exceeds at least one of these dimensions and the weight below:Width: 230 mmLength: 350 mmHeight: 30 mmWeight: 2 kg

Question 50

How do I receive a proof of delivery for my parcel?

Accepted Answer

You will receive proof of delivery with the date and signature of the recipient if you select the payable option ‘with guarantee’ in the online shipping tool. Or if you choose that option in the Post Office or Post Point. You will have to pay extra for this option. In that case, you are protected up to €500 if your parcel is lost or damaged.You can also choose the option ‘with confirmation of delivery’, in which case you will receive a text message or email:When the parcel is deliveredIf the parcel could not be delivered because the addressee was not home. In that case, your parcel will be made available to the addressee at the nearest Pick-up Point.If the addressee has not collected it from the Post Office, Post Point or Parcel Locker.For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.Sending a parcel abroad?For a parcel sent abroad, you will receive proof of delivery with the date and signature of the recipient if you choose International Express. This shipping option is only available at the Post Office.

Question 51

What is the fastest way to get my parcel to the addressee?

Accepted Answer

The fastest way to send your parcel within Belgium&nbsp;is with our courier service Euro-Sprinters. If you place an order today, then it will be collected and delivered today.bpost also delivers parcels quickly. If you send a parcel, we try to deliver it the next workday within Belgium.

Question 52

Why do I have to enter the e-mail address of the addressee when making my shipping label online?

Accepted Answer

If you enter the e-mail address of the addressee for a shipment within Belgium, we can respect the delivery preferences that he/she entered in our tool. For a delivery to a Parcel Locker, we need the e-mail address to let the addressee know where and how he/she can pick up the parcel.For shipments abroad, we are required to request an email address.

Question 53

Why should I create an account?

Accepted Answer

Having an account makes sending a parcel much easier:Your address (as sender) is entered automatically.You immediately click on the correct addressee in your personal address list.Your order history is saved.You can reuse the details of a previous shipment to send a parcel quickly.You can upload a CSV file to make multiple shipping labels at the same time.

Question 54

Can I create a shippig label with the My bpost app?

Accepted Answer

Yes, through the 'Send' menu you can easily create a shipping label in the app. You can just print the label at home, at a Post Office or at a Post Point near you.Download the app:For AndroidFor iPhone

Question 55

How do I prove the value of the object that I send?

Accepted Answer

You can prove the value of the contents of your parcel with an invoice or other document that confirms the value.&nbsp;More information can be found in the overview of valid documents for claiming compensation.

Question 56

How do I pay for my online shipping label?

Accepted Answer

You pay for your shipping&nbsp;label in the online shipping tool with MasterCard, Visa, Bancontact, Belfius, KBC, ING and PayPal.

Question 57

Is a parcel with the word ‘fragile’ on it treated with extra care?

Accepted Answer

Your parcel with fragile contents is treated with just as much care as other shipments. We do not have a separate approach.

Question 58

Can I purchase one shipping label in the eShop?

Accepted Answer

You can only order shipping labels in the eShop in sets of 5 or 10. For one shipping label we recommend that you use our online shipping tool or go to a Post Office, Post Point or Parcel Point.

Question 59

What should I do if I want to send an important parcel?

Accepted Answer

If you want extra assurance for your parcel, you can choose these options when creating a shipping label:With guarantee: your parcel is protected against damage and loss up to €500. And the postman asks the receiver to sign for receipt.Confirmation of delivery: you receive a text message or email when the parcel is delivered, if the parcel could not be delivered, or if the addressee has not collected the parcel in the Post Office or Post Point.These options are also available for parcels sent abroad and can be requested at a Post Office or Post Point.

Question 60

Can I leave my parcel in a safe place for the postman?

Accepted Answer

For practical reasons, you cannot leave your parcel behind for the postman or give it to him. Hand in your parcel at:one of our Post Offices or Post Pointsone of our Parcel Lockersone of our Parcel BoxesOr have it picked up at your home or work address (payable option).

Question 61

Where can I buy several packages at the same time?

Accepted Answer

Post OfficePost PointParcel Point (depends on stocks in the shop)eShopSee our packaging guide for tips on preparing your parcel.

Question 62

How do I know if the contents of my parcel remained intact?

Accepted Answer

Ask the addressee. To know whether he/she received the parcel, look in Track &amp; Trace or the My bpost app.

Question 63

Is my parcel additionally protected against theft and damage if I send it in a bpost box?

Accepted Answer

Your parcel does not receive extra protection if you send it in a bpost box. If you want extra protection, choose the ‘With warranty’ shipping option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500). More information about the calculation of this compensation.You can select this mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty.You can also choose the ‘With warranty’ option for parcels sent abroad.

Question 64

What are the conditions for giving my parcel to the postman?

Accepted Answer

To send or return your parcel with the postman, the following conditions apply:&nbsp;The postman must first deliver a parcel to your home address. You can't just leave it ready at the door or approach the postman in the street.Your parcel cannot weigh more than 30 kg.You are allowed to give the postman maximum 2 parcels per visit.Your parcel must be ready for shipping with a shipping or return label from bpost on it.Keep in mind that the postman can refuse your parcel if it does not meet the conditions or if they cannot transport the parcel safely.