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Frequently asked questions
Send a parcel
Send within Belgium
Preparing a parcel
Create shipping label
Shipping options
Hand in a parcel
Follow a parcel
Upon delivery
63
questions
for the keyword
« Send within Belgium »
Can I follow my parcel online?
How much does it cost to send a parcel?
What happens if my parcel is not delivered?
What does bpost do if my parcel is lost, damaged or stolen?
My parcel has been in transit for longer than expected. What should I do?
What kind of packaging or boxes does bpost offer?
I want to send a large parcel within Belgium. Which sizes and weights are permitted?
Where can I hand in my parcel?
What can't I send with bpost?
What are the dimensions of the different bpost parcels?
When does bpost deliver my parcel to the addressee?
How do I send a parcel with a Parcel Locker?
Send a parcel: which details do I need?
How do I stamp my parcel?
How do I create a shipping label?
Which delivery possibilities does bpost offer?
Does bpost a courier service for quick deliveries?
How must I print and attach my online shipping label?
Where can I buy boxes and envelopes to send a parcel?
How do I know when my parcel arrived at the addressee?
I want to hand in a parcel, where do I find Drop-off points and their opening hours?
Can I send money?
What is the cheapest way to send my parcel?
Track & Trace says that my parcel was delivered, but my addressee says he/she didn't get it. What should I do?
Can I attach stamps to my parcel instead of a mailing label?
How do I send a parcel with signature upon receipt?
Do I have to send my parcel in a bpost box?
I sent a parcel. How do I receive a receipt or invoice?
How does the Parcel Box work and where can I find one?
Will I find everything that I need to send my parcel in a Post Office or Post Point?
I made an error when making my mailing label online. Can I still adjust the details?
Can my parcel be delivered the same day?
Can I drop off my parcel in a Parcel Locker 24/7?
How do I create a personal account for the online shipping tool?
Can the receiver pay my shipment to the postman with payment upon delivery?
What happens if the addressee has moved house?
How do I send a fragile parcel with bpost as safely as possible?
Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?
What are the possibilities for protecting the contents of my parcel?
Can I edit the location or time of a delivery?
Can I make my shipping label or have it printed in a Post Office?
Can I buy a pre-stamped box?
What do I need to make my shipping label?
My addressee refused the parcel. What should I do?
Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?
Can I give my prepared parcel to the postman?
Where can I hand in my parcel?
Can bpost open my parcel?
When is my shipment a parcel and not a letter?
What is the fastest way to get my parcel to the addressee?
Why do I have to enter the e-mail address of the addressee when making my shipping label online?
How do I receive a proof of delivery for my parcel?
Why should I create an account?
Can I create a shippig label with the My bpost app?
Is a parcel with the word ‘fragile’ on it treated with extra care?
How do I pay for my online shipping label?
How do I prove the value of the object that I send?
Can I purchase one shipping label in the eShop?
What should I do if I want to send an important parcel?
Is my parcel additionally protected against theft and damage if I send it in a bpost box?
Where can I buy several packages at the same time?
How do I know if the contents of my parcel remained intact?
Can I leave my parcel in a safe place for the postman?
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