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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
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Track all your parcels with the My bpost app
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Frequently asked questions
Send a parcel
Send within Belgium
Send abroad
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Pricing
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102
questions
for the keyword
« Send a parcel »
Can I follow my parcel online?
Can I follow my international shipment with Track & Trace?
Can I enter my barcode in Track & Trace to follow my shipment abroad?
How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?
How much does it cost to send a parcel?
Where can I hand in my parcel?
What can't I send
What kind of packaging or boxes does bpost offer?
How do I send a parcel with a Parcel Locker?
I want to send a large parcel within Belgium. Which sizes and weights are permitted?
How do I create a shipping label?
Does bpost a courier service for quick deliveries?
How do I know when my parcel arrived at the addressee?
How long will my international parcel be in transit?
What are the conditions for giving my parcel to the postman?
What is the bpost price to send a parcel abroad?
How long will my parcel be in transit to a destination abroad?
What are the dimensions of the different bpost parcels?
Send a parcel: which details do I need?
What is the cheapest way to send my parcel?
My parcel has been in transit for longer than expected. What should I do?
Where can I buy boxes and envelopes to send a parcel?
I want to hand in a parcel, where do I find Drop-off points and their opening hours?
How do I know if my parcel got through customs successfully?
How must I print and attach my online shipping label?
Which delivery possibilities does bpost offer?
Which documents do I need to send a parcel abroad?
Can I send money?
How to send or return my parcel through the postman?
How does the Parcel Box work and where can I find one?
What are the size and weight restrictions for international parcels?
How do I stamp my parcel?
Can my parcel be delivered the same day?
Can the receiver pay my shipment to the postman with payment upon delivery?
I am not receiving new updates via Track & Trace, is that normal?
I listed the wrong address, can I change it?
What if customs holds my parcel?
What are the possibilities for protecting the contents of my parcel?
How do I create a personal account for the online shipping tool?
Can I give my prepared parcel to the postman?
Do I have to send my parcel in a bpost box?
Can I protect my international parcel against theft or damage?
Can I edit the location or time of a delivery?
I sent a parcel. How do I receive a receipt or invoice?
What is an HS code?
Which countries do not require customs documents if I want to send a parcel?
How can I submit a complaint if my parcel for a foreign address is damaged or lost?
How do I send a parcel with signature upon receipt?
What do I need to make my shipping label?
How is my addressee and/or myself compensated if my parcel is damaged or lost?
Can I drop off my parcel in a Parcel Locker 24/7?
I made an error when making my mailing label online. Can I still adjust the details?
Can I attach stamps to my parcel instead of a mailing label?
Can I create my shipping label or have it printed in a Post Office?
Can I buy a pre-stamped box?
Where can I hand in my parcel?
Can I send my parcel via bpost to a Pick-up point in the Netherlands?
Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?
What happens if the addressee has moved house?
Can I follow my parcel in any country?
How do I receive a proof of delivery for my parcel?
My addressee refused the parcel. What should I do?
Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?
How do I get my money if my parcel is lost or damaged during shipment with payment upon delivery?
What is the fastest way to get my parcel to the addressee?
How do I send a fragile parcel with bpost as safely as possible?
How will Brexit influence my shipments to the United Kingdom?
Can bpost open my parcel?
I purchased a guarantee for my parcel. When will I be refunded in the event of damage or loss?
Can I send my parcel via bpost to a Pick-up point in France?
Why do I have to enter the e-mail address of the addressee when making my shipping label online?
When do I pay to import costs for a parcel?
Who is responsible for the delivery: bpost or an external postal partner?
How do I prove the value of the object that I send?
Can I purchase one shipping label in the eShop?
Why should I create an account?
Under which circumstances will customs open my parcel for inspection?
When is my shipment a parcel and not a letter?
How do I stamp my parcel for outside Belgium?
Can I create a shippig label with the My bpost app?
How do I pay for my online shipping label?
Can someone in the Post Office or Post Point help me with my international shipment?
How do I prepare my parcel for a foreign destination?
Must I wrap my parcel in a special way if I want to send it abroad?
Why didn't I receive an e-mail after sending my parcel with a Parcel Locker?
Can I write the address on my parcel in my own language?
Where can I buy several packages at the same time?
What should I do if I want to send an important parcel?
Can I purchase international shipping labels in the eShop?
Is a parcel with the word ‘fragile’ on it treated with extra care?
Is my parcel additionally protected against theft and damage if I send it in a bpost box?
What happens to my parcel after the postman takes it?
Why does bpost register the data of my international parcels electronically?
How do I avoid that the recipient must pay import costs?
Why does bpost apply revised tariffs for parcels sent at the end of the year?
Which compensation will I receive if my parcel is stolen, lost or damaged?
What is Recupel return via bpost?
Which old electronic devices can I give the mail carrier?
Can I hand the postman a parcel on behalf of someone else?
What conditions must my parcel with old electronic devices meet?
How much does it cost to give the mail carrier a parcel with old electronic devices?
How many parcels with old electronic devices can I give the mail carrier?
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