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When you hand over the money, the counter clerk in the Post Office will immediately give you a paper proof of remittance with the PIN code of your transfer. If you want to know whether the money was picked up, you must phone the Customer Care Center of Ria Money Transfer on the number 02 588 24 14.
Prepare your business parcels for shipment. Send your parcels quickly and easily
Can I send cash and have it transferred?
FAQResidential
You can send cash with Ria Money Transfer: you pay the amount in cash at the counter. You can have the money deposited on the bank account of your addressee in some countries. For that, you need your addressee's account number (IBAN for Europe) and the name and BIC code of his or her bank. The counter clerk in your Post Office will tell you which countries allow this. Please note: you cannot transfer cash to a bank account in Belgium. Your addressee must pick up the cash at a Post Office or Ria agency.
Unfortunately, we cannot reimburse you for this. This is because your letter does not have a bar code and therefore we cannot trace it. We cannot trace when your letter has arrived at our sorting centre. This is however possible if you send your letter by registered post. Would you like to make a complaint because your prior mail has not been delivered on time? Please contact our customer service via the online form at the bottom of this page.
What are the advantages of sending cash with Ria?
FAQResidential
Sending cash with Ria Money Transfer has four major advantages. It is: fast - the money that you send is available after a few minutes in 161 countries. safe - every money transfer is registered in a globally recognised security system. easy - you complete the form and give it to the counter clerk together with your identity document and the money. You contact your addressee and communicate the PIN code so he or she can pick up the money. nearby - there is always a Post Office in your neighbourhood. No matter if you are the sender or the addressee, you do not need to have a bank account.
Reloading your card usually takes three business days, or five in exceptional circumstances. There are two reasons why you may not see your funds on your card after five business days: You did not enter the 12-digit ID code on the back of your card (100/xxxx/xxxxx) in the structured reference field. You have reached your reload limit (minimum €10; maximum €2,500 per reload and €8,000 per year) The amount will be returned to your amount within 10 business days.
If you receive a parcel at home with 'payment on delivery', you can pay for it in various ways:
, Cash
, You can pay cash to the postman, but then you must give the exact amount.
, Mobile
, You can also pay by mobile phone using your banking app or the Payconiq by Bancontact app. The postman will then create a QR code which you scan with your banking app. You will both receive a confirmation of the payment. The postman will deliver your parcel with payment at a Post Office or at a Post Point when: You are not at home. you cannot pay the exact amount in cash or via your mobile phone you would like to pay with a debit or credit card. the amount involved is more than EUR 1,000.
Receive a parcel from Belgium
Residential
Follow your parcel with Track & Trace. Choose where we can deliver it. And discover where your parcel goes if you are not at home.
Receive parcel from abroad
Residential
Follow your parcel from abroad with Track & Trace. Discover where your parcel goes if you are not at home.
How do I get discounts for Mobile Postcard?
FAQResidential
Promotions are announced from time to time via email or push message. Be sure to accept push notifications. You do this in the settings of your smartphone or tablet. Indicate that you “allow messages”. Emails with discounts or useful tips are sent to the email address that you registered with. Make sure that your email preferences are correct under Menu > My account.
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