Paying fees upon delivery

Costs associated with your parcel?

Costs associated with your parcel?

From now on you can pay the postman with mobile banking

  • Fast, easy and safe
  • With your banking app or the Payconiq by Bancontact app
  • It is still possible to pay cash

This is how it works in 4 steps

1.

Upon receipt of your parcel, you must pay:

  • If the sender specifically chooses the mailing option 'payment on delivery'.
  • If your parcel comes from outside the EU and you have to pay import costs.

From 7 June 2021, you will only be able to pay import costs in advance via the My bpost app or Track & Trace. Read all about the new customs rules for purchases from outside the EU.

2.

Upon delivery at the door, the postman offers you the possibility to pay:

  • the precise mount in cash
  • with mobile banking via your smartphone
 
3.

When paying with mobile banking, the postman asks you to scan a QR code with your banking app or the Payconiq by Bancontact app.

Then enter your pin code.

4.

Both you and the postman will receive confirmation of the payment.

The postman will hand over your parcel.

 

bpost never asks you to pay for your parcel while it is still in transit, except for parcels from outside the European Union for which import costs must be paid. Always check whether a payment is required via the My bpost app or Track & Trace.

Perhaps you still have one of these questions

A shipment that requires payment upon delivery can be paid for in two ways at a Pick-up point: cash and with debit or credit card.

There are different ways to pay for parcels delivered to your home that require payment upon delivery:

Pay cash
You can pay cash directly to the postman, but you must hand over the exact amount.

Mobile payment
You can also make a mobile payment with your banking app or the Payconiq by Bancontact app. The postman creates a QR code that you scan with your banking app. Both you and the postman will receive confirmation of the payment.

The postman will bring your payment upon delivery parcel to a Post Office or Post Point if:

  • You are not home.
  • You cannot pay the exact amount in cash or mobile.
  • You want to pay with a debit or credit card. 
  • The amount to be paid is more than 1000 euros.

The maximum amount depends on your bank's payment limits. If this limit is exceeded, you are notified immediately. In that case, there are two possibilities:

  • You pay cash (the exact amount) to the postman and receive your parcel immediately
  • Your parcel goes to the Post Office or Post Point in your neighbourhood, where you can pay for it the next workday with a debit or credit card.

You can pay the postman for your parcel with the Payconiq by Bancontact app or one of the following banking apps that offers the Payconiq by Bancontact functionality: KBC, BNP Parisbas Fortis, Belfius, ING, Argenta, AXA bank, ABK bank, Bank Van Breda, Beobank, CBC banque, CPH banque, Crelan, Deutsche Bank, Fintro, Hello Bank Keytrade, Nagelmackers, VDK spaarbank.

No, that is not possible at the moment. You can pay for your parcel as follows:

  • with exact change
  • with the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionality
  • with your debit or credit card (only possible in a Post Office, Post Point or Parcel Point)

Parcels from outside the European Union with import costs can be paid in advance via the My bpost app as from 7 June 2021. You will receive a notification for these parcels in your app.