My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.
If your parcel was not delivered, check the status of your shipment via Track & Trace or the My bpost app first. If the status of your your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then you can ask the sender to contact our customer service. Only the sender of your parcel can submit a complaint. If you are the sender, please contact our customer service. It is best to do this via the online form at the bottom of this page. This way, you can immediately provide us with all the necessary information to start an investigation quickly.
Parcel 'does not move'
211
My parcel has been in transit for longer than expected. What should I do?
Wait a bit longer. If the status of your parcel has not changed for more than 5 workdays, we advise you to contact the sender. The sender will look for a solution together with bpost. Only the sender of your parcel can submit a complaint for non-delivery. If you are the sender, please contact our customer service via the online form at the bottom of this page. This way you can immediately provide all the necessary information and documents to process your file.
Parcel 'does not move'
211
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
Customer service
How does it work?
What are the advantages of sending cash with Ria?

What are the advantages of sending cash with Ria?

Sending cash with Ria Money Transfer has four major advantages. It is:

  • fast - the money that you send is available after a few minutes in 161 countries.
  • safe - every money transfer is registered in a globally recognised security system.
  • easy - you complete the form and give it to the counter clerk together with your identity document and the money. You contact your addressee and communicate the PIN code so he or she can pick up the money.
  • nearby - there is always a Post Office in your neighbourhood.

No matter if you are the sender or the addressee, you do not need to have a bank account.

Find the opening hours of your Post Office

How does a money transfer with Ria work?

You can send money with Ria Money Transfer in five easy steps:
  • You complete the ‘Send Money’ form.
  • You give the form to the counter clerk together with your identity document and the money.
  • You sign as correct and get a receipt that states the PIN code of your transaction.
  • You contact your addressee and communicate the PIN code that he or she needs to pick up the money.
  • Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document.

What are my possibilities to send money with Ria?

You can send and receive money from and to anywhere in the world with Ria Money Transfer. You can:
  • send cash that your addressee picks up as cash.
  • send cash to your addressee's bank account. That option is not available in every country of destination.
  • send cash to your addressee's virtual mobile account. That option is not available in every country of destination.
The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying.

Which contact details of the sender and the addressee do I have to give?

You only have to give the first and last name of your addressee and your own mobile phone number.

If you didn't find an answer to your question?

 

Please contact us.

Call

Contact the Customer Care Center of Ria Money Transfer directly.

Monday - Friday :
08:00 – 12:30
13:30 - 18:00

Saturday :
09:00 – 13:00

Phone Customer Care Centre
Phone Customer Care Centre
tel:025882414