Parcel must pass through customs

Are you expecting a parcel from outside the EU? Then your parcel must pass through customs first and you may have to pay extra fees like import duties, VAT or excise duties.

Discover how this process works.

1. Security check

Customs formalities, import duties, VAT and any other fees (like anti-dumping duties and environmental duties) are calculated during clearance. The recipient must pay these upon delivery. The table below indicates when that is the case and how much the customs formalities cost.

    2. Clearance of your parcel

    Customs formalities, import duties, VAT and any other fees (like anti-dumping duties and environmental duties) are calculated during clearance. The recipient must pay these upon delivery.

    This currently applies to all shipments with a value of up to €22. This will apply to all shipments, regardless of value, from 1 July 2021. Read all about the new customs rules for purchases from outside the EU.

    As the recipient, you must pay these import costs to the postman upon delivery. From 31 May 2021, you will only be able to pay these costs in advance via the My bpost app or via Track & Trace.

      3. Delivery of your parcel

      As soon as customs releases the goods, bpost takes care of the delivery. Any customs fees must be paid to bpost. There are 2 ways to do this:

      • The exact amount in cash

      • With the Payconiq by Bancontact app or a banking app that supports Payconiq by Bancontact

      From 31 May 2021, you will only be able to pay these costs in advance via the My bpost app or via Track & Trace. The shipment will only be delivered after payment.

      Take into account that the entire process can take a few days. You can follow the status of your shipment with Track & Trace. You will be notified if you must fulfil more formalities or must pay fees upon delivery.

      Want to know more about clearance, import duties, VAT, customs formalities, etc.?

      Discover all the details 

       
        Type of shipment Value of the shipment Customs formalities VAT * Import duties **
        Commercial Up to € 22 No* No No
        Commercial From €22 to €150 € 24 Yes No
        Commercial From €150 €32 Yes Yes
        Gift Up to €45 No No No
        Gift From €45 to €150 €24 Yes No
        Gift From €150 €32 Yes Yes
        * Except alcoholic products, perfume, eau de toilette, tobacco and tobacco products.
        ** VAT and import duties differ depending on the type of goods.

        Perhaps you still have one of these questions

        According to customs and VAT legislation, you pay a certain amount in taxes (customs fees, VAT and duties) for parcels originating from outside the EU. These fees differ depending on the type of imported goods.

        In addition, costs are charged for customs formalities. These are administrative costs related to the import procedure:

        • 0 euro for commercial shipments with a value of maximum 22 euros and for private shipments with a value of maximum 45 euros. (Note: alcoholic products, perfume and tobacco products are not exempt of fees for customs formalities)
        • 24 euros for customs formalities for non-exempt shipments with a value of up to 150 euros.
        • 32 euros for customs formalities for non-exempt shipments with a value above 150 euros.
        • 45 euros for phytosanitary checks of plants and plant products.
        • 85 euros for a regularisation dossier

        Please note that as of 1 July 2021, import costs will apply to all shipments from outside the European Union. Also for shipments worth less than €22. More information about the new customs rules.

        These fees must be paid to bpost in cash or with an app. From 31 May 2021, you must pay these costs in advance via the My bpost app or via Track & Trace and no longer to the postman. If you don't want to pay the customs fees, your shipment will be returned or destroyed.

        If the parcel is lacking some information, you will be notified by bpost within two days. You can also see this immediately in the My bpost app or on Track & Trace. You can upload the missing documents there. The quicker you do this, the faster your parcel can be cleared through customs. In that case, the handling period is extended until you send the additional information. If you do not answer this request for additional information, we will return your parcel to the sender after 30 days.

        Customs duties, VAT and any other fees (like anti-dumping duties and environmental duties) are calculated during clearance. The recipient must pay these upon delivery. From 31 May 2021, you will only be able to pay these costs in advance via the My bpost app or via Track & Trace.

        If your parcel comes from outside the European Union, it passes through customs by default. Customs is also authorised to check all shipments from inside the European Union. That usually involves suspect shipments from EU member states and shipments with excisable goods inside the European Community.

        The ‘fees for customs formalities’ is an administrative fee that is charged for:

        • determining the contents and value of the parcel
        • if necessary, contacting the addressee when the contents, value and details of the parcel do not correspond or are incomplete
        • drawing up the required customs declaration
        • storage and custody fees for collecting and passing on the customs duties

        These costs only apply to shipments from outside the European Union (+ United Kingdom) and with a value above €22. From 1 July 2021, these costs will apply to all shipments from outside the European Union.

        In this case, your parcel comes from outside the EU, even if it was ordered from a European webshop. Some webshops send their products directly from the country of origin. If that country is outside the EU (e.g. the United Kingdom), you might be charged customs fees. Always check the sender address of your parcel when ordering items online.

        You can always refuse your parcel when the postman delivers it to your door. From 31 May 2021, you will have to pay any costs in advance as soon as the parcel arrives in Belgium. You can pay these costs online via the My bpost app or via Track & Trace. You can refuse the shipment if you wish. If you refuse it, your parcel is automatically returned to the sender.

        Please note that as of 1 July 2021, import costs will apply to all shipments from outside the European Union. Also for shipments worth less than €22.