Yes, you can, as long as your return is arranged through bpost. Depending on the Drop-off point, you will need to take into account the dimensions of your parcel.

Delivery of your return shipment to a Post Office or Post Point

If you deliver your return shipment to a Post Office or Post Point, the longest side of your parcel may not exceed 1.5 m in length and the total length (1 x length + 2 x width + 2 x height) may not exceed 3 m.

Delivery of your return shipment in a Parcel Locker

If you are delivering your return shipment to a Parcel Locker, please note the following maximum dimensions: 42 x 31 x 58 cm.

Delivery to the postman

You can also hand over your return to the postman when he delivers a parcel. Make sure your return is ready for shipment, with the return label attached, and weighs no more than 30 kg. That way it can be handed over immediately. Please note that the postman may refuse your parcel if it does not meet the conditions, or if he is unable to take it with him safely.

Have a return shipment picked up

If you wish, we can come and collect your return. Your parcel may weigh up to 30 kg. The longest side may also be no more than 1.5 m long and the total length (1 x length + 2 x width + 2 x height) no more than 3 m. The rate for a pick-up depends on where we have to pick up your parcel.

You can request a pick-up online or by calling 02 278 50 44.

If you request a pick-up online before 11.30 am or by phone before noon, the postman will come and collect your parcel(s) the same day between noon and 5 pm. If you contact us later during the day, he will come the next working day.

Stick a bpost shipping label on each parcel. That label is not included in the price of the collection on request.

Find a Drop-off point

If the original sender offers you the option to return your parcel, then you have two options:

• The return shipment is free.
• The return shipment is not free. Either you must pay part of the costs yourself in the Post Office or Post Point where you turn in your return shipment, or the original sender deducts a small return fee from the amount that he refunds.

If the original sender does not offer any return options, then you must send your parcel as a regular shipment. In that case, the price of your parcel depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.

If the status of your parcel does not change for several workdays, something probably went wrong. Please be aware that unforeseen circumstances may cause the delivery of your parcel to be delayed.

I used the return label of the sender or webshop

If you have used the return label that came with your order to return your parcel, you should contact the sender or webshop. Only they can file a complaint about your parcel because they can pay bpost for the shipment.

I bought a return label via bpost

Please contact our customer service using the online form at the bottom of this page in the following cases:

• If the status of your return shipment within Belgium has not changed for several consecutive workdays .
• If the status of your return shipment to a neighbouring country has not changed for at least 5 workdays.
• If the status of your return shipment to another country has not changed for at least 10 workdays.