Returning or sending back a parcel

Returning a parcel

Returning a parcel

Return your parcel easily

  • Arrange your return online or in a Post Office or Post Point
  • Always a Drop-off point with flexible opening hours close by
  • Follow your parcel with Track & Trace or the My bpost app
Send immediately

Create your return label in a few clicks. Even without an account.

Returning your online purchase in 4 steps

1.

Make sure that there is a return label in your parcel. Some online shops send a return label via email.

2.

You didn't receive a return label? Create a shipping label online, or ask for one in your nearest Post Office or Post Point. The price depends on the weight and size of your parcel and the destination.

3.

Attach the shipping label on the top of your parcel and hand it over to a Drop-off point in your neighbourhood.

4.

Follow your shipment with Track & Trace or the My bpost app <link TBC> based on the barcode

Download the My bpost app

Manage all your parcels in one convenient app:

  • Track all your parcels, even those delivered by other companies
  • Set your delivery preferences
  • Decide which parcels you want status updates for
  • Pay customs duties for deliveries from outside the EU securely
Discover all the functionalities
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my bpost app

Calculate the price of your return shipment

Calculate
Consult all our rates

Find a Drop-off point in your neighbourhood

Find a Drop-off point

Would you prefer to have your parcel picked up at your home? Request this online

Follow the status of your parcel

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Postal code is not required
Track your shipments with ease
Easily track all your parcels with the My bpost app

Or follow it in the My bpost app

 

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