Returning or sending back a parcel

Returning a parcel

Returning a parcel

Returning your parcel

  • Arrange your return online or in a Post Office or Post Point
  • Always a Post Point with flexible opening hours close by
  • Follow your parcel with Track & Trace or the My bpost app
Send immediately

Create your return label in a few clicks. Even without an account.

Returning your online purchase in 4 steps

1.

Make sure that there is a return label in your parcel. Some online shops send a return label via email.

2.

You didn't receive a return label? Create a mailing label online, or ask for one in your nearest Post Office or Post Point. The price depends on the weight and size of your parcel and the destination.

3.

Attach the mailing label on the top of your parcel. Then hand in your parcel at a Post Point in your neighbourhood.

4.

Follow your shipment with Track & Trace or the My bpost app <link TBC> based on the barcode

Download the My bpost app

And manage all your parcels in one handy app

  • Follow all your parcels, including those from other postal services
  • Set your delivery preferences
  • Choose whether you want to receive status reports for a parcel
my bpost app

Calculate the price of your return shipment

Find a Post Point in your neighbourhood

Find a Post Office

Would you prefer to have your parcel picked up at your home? Request this online at

Follow the status of your parcel

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Postal code is not required

Or follow it in the My bpost app

 

Perhaps you still have one of these questions

If the status of your parcel does not change for several workdays, something probably went wrong. Please be aware that unforeseen circumstances may cause the delivery of your parcel to be delayed. Please contact our customer service using the online form at the bottom of this page in the following cases:

  • If the status of your return shipment within Belgium has not changed for several consecutive workdays .
  • If the status of your return shipment to a neighbouring country has not changed for at least 5 workdays.
  • If the status of your return shipment to another country has not changed for at least 10 workdays.

The postman cannot take your return shipment. You can hand it in at a Post Office, Post Point or Parcel Point. The longest side of your parcel can be maximum 1.5 m long, and the total length (1 x length + 2 x width + 2 x height) can be maximum 3 m.

You can also leave it in a parcel locker. In that case, it can be maximum 42 x 31 x 58 cm.

If desired, we can also come and collect your return shipment. In that case, your parcel can weigh maximum 30 kg. The longest side can be maximum 1.5 m long, and the total length maximum 3 m. The price of a pick-up depends on where we must collect your parcel.

You can request a pick-up or "collect" online or by phone on the number 02 278 50 44.

If you request a pick-up online before 11:30 or by phone before 12:00, then the postman will pick up your parcel(s) the same day between 12:00 and 17:00. If you contact us later in the day, then the postman will pass by the next workday.

Attach a bpost shipping label on every parcel. That label is not included in the price of the pick-up.

Find a Post Point

In that case, the company or person who pays for the return shipment is entitled to compensation.

If you paid for the return shipment, then you can request compensation. By default, that compensation includes a refund of the shipping fees. If you choose the 'Guarantee and signature' option, then you are entitled to compensation for goods and for documents. This option does not exist for international returns.

If the original sender pays for the return shipment, then he/she is entitled to compensation. That is the case when:

  • there is a return label in your parcel
  • you refused the parcel
  • the parcel could not be delivered to you

If you are considered the sender and thus entitled to compensation, you can submit a compensation request to our Customer Care Centre. It is best to do that via the online form at the bottom of this page.

If the original sender offers you the option to return your parcel, then you have two options:

  • The return shipment is free.
  • The return shipment is not free. Either you must pay part of the costs yourself in the Post Office or Post Point where you turn in your return shipment, or the original sender deducts a small return fee from the amount that he refunds.

If the original sender does not offer any return options, then you must send your parcel as a regular shipment. In that case, the price of your parcel depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.

bpost also delivers parcels for DHL in Belgium. You must attach a valid DHL shipping label on your return shipment. Your parcel will be delivered to the original sender by DHL.

A parcel that is delivered by a different postal service can always be sent back with bpost. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail.

The price depends on the weight, the size and the destination. Use our online tool to calculate the price of your parcel.

One of our partners is responsible for the delivery of your return shipment outside Belgium.