bbox lockers from bpost
Receive, send and return parcels quickly and easily
- In less than 30 seconds
- Available 24/7
- In your neighbourhood or along the way
- Most ecological choice
Receiving a parcel
Send or return your parcel quickly
Find a bbox in your neighbourhood
Your parcel, your locker, your choice
Can’t find the bbox locker option at webshop checkout? No worries.
- Choose ‘home delivery’ at checkout
- Set your delivery preference to ‘bbox locker’ via My bpost app or MyPreferences
- Pick your favorite locker location
Same Parcel Locker, new name: bbox
Our Parcel Lockers now have a new name: bbox. You’ll also see bbox as a delivery option in the My bpost app and when checking out in webshops. The convenience remains the same. You can send, receive, and return parcels 24/7 and always close by.
And there’s more on the way. We’re testing new services, so soon you might pick up medication from a bbox, borrow a power drill, or return a rented leaf blower - all through bbox.
Did you know…
that having your parcel delivered to a bbox locker reduces CO2 emissions by 30%?
Perhaps you still have one of these questions
You will receive an e-mail once your parcel has arrived in the bbox locker. This e-mail contains the steps to open the bbox locker. You will also find the different steps on the Parcel Locker itself.
bbox locker with screen
- Scan the QR code you have received via the My bpost app or e-mail. If you have opted for direct delivery to a bbox locker, you will also find a 6-digit code under the QR code to open the locker.
- Take out your parcel and close the door of the locker.
Screenless bbox locker
The Screenless bbox locker does not have a touch screen and can only be opened via the My bpost app. The app communicates via Bluetooth with the bbox locker in order to open it.
- First, enable Bluetooth and your location on your smartphone
- Open the My bpost app and select the parcel you would like to receive
- Follow the steps in the app to connect to the Parcel Locker and the door will open automatically.
- Take out your parcel and close the door of the bbox locker.
You can send your parcel by leaving it in one of our bbox lockers. You can find them everywhere in Belgium, near supermarkets, stations, office buildings, etc.
Sending a parcel via a bbox locker with screen
- Take your parcel (with a return label on it) to a bbox locker in your neighbourhood.
- Scan the code on your shipping label or enter the barcode manually.
- Put the parcel in the locker that opens automatically. If the locker is too small, press 'Report a problem' on the screen and close the locker. A larger locker will then open.
- Close the door and confirm on the screen.
Sending a parcel via a Screenless bbox locker
- Take your parcel (with a return label on it), to a bbox locker in your neighbourhood.
- Open the My bpost app and make sure that Bluetooth and location features are enabled on your smartphone.
- Click 'Send' at the bottom of the app and then on 'Add a shipment'.
- Follow the steps to select the Parcel Locker and an appropriate locker.
- Place your parcel in the locker and close the door.
The postman will empty the lockers every working day. You will then receive a confirmation e-mail (be sure to check your junk mail). You can easily follow your parcel via the My bpost app or Track & Trace.
bpost returns your parcel to the sender in the following cases:
- If the sender entered an incorrect address for the bbox locker.
- If the sender did not communicate your (correct) email address. In that case, we cannot inform you about your parcel.
- If you didn't remove your parcel from the Parcel Locker after 5 calendar days.
Contact the sender to be able to receive your parcel.
For bbox lockers with a screen, just enter the barcode on the screen. For Screenless bbox lockers, first enter the barcode in the My bpost app and then follow the steps in the app to collect your parcel.
If you have opted for direct delivery to a bbox locker and if you did not receive an e-mail that your parcel is available, please check that our e-mail did not end up in your spam folder.
- If you have received an e-mail that your parcel is available, please read the steps in the e-mail carefully. For some bbox lockers, you do not need a QR code.
- If you did not receive an e-mail that your parcel is available, please contact a bbox locker responsible on 02 320 23 90.
Most webshops allow you to have your parcel delivered to a bbox locker. The following webshops already do it: Zalando, Coolblue, Torfs, Lidl, bol, H&M, Zara, Massimo Duti, Farmaline, Smartphoto, A.S. Adventure ... New webshops are added every day.
Would you like to order something through a webshop, but the Parcel Locker option is not listed among the delivery methods? You can still have your parcel delivered to a Parcel Locker via MyPreferences or the My bpost app.
