Receive a parcel from abroad
Follow your parcel
Download the My bpost app
And manage all your parcels in one handy app
- Follow all your parcels, including those from other postal services
- Set your delivery preferences
- Dive into your letterbox digitally, send parcels & registered mail, and much more
Not home when your foreign parcel is delivered?
You will receive a Notice of Absence indicating where your parcel is.
It is not immediately available.
You will receive an e-mail as soon as your parcel is in a Pick-up Point, and the status of your shipment will change on Track & Trace and in the My bpost app.
You can collect your parcel at the indicated Pick-up Point from 11:00 the next workday.
You or someone else can pick up your parcel after showing either:
- your Notice of Absence
- your confirmation e-mail
- your confirmation in the My bpost app
- If your parcel is not collected within 14 days, then it will be returned to the sender
Perhaps you still have one of these questions
According to customs and VAT legislation, you pay a certain amount in taxes (customs fees, VAT and duties) for parcels originating from outside the EU. These fees differ depending on the type of imported goods.
In addition, costs are charged for customs formalities. These are administrative costs related to the import procedure:
- 0 euro for commercial shipments with a value of maximum 22 euros and for private shipments with a value of maximum 45 euros. (Note: alcoholic products, perfume and tobacco products are not exempt of fees for customs formalities)
- 24 euros for customs formalities for non-exempt shipments with a value of up to 150 euros.
- 32 euros for customs formalities for non-exempt shipments with a value above 150 euros.
- 45 euros for phytosanitary checks of plants and plant products.
- 85 euros for a regularisation dossier
Please note that as of 1 July 2021, import costs will apply to all shipments from outside the European Union. Also for shipments worth less than €22. More information about the new customs rules.
These fees must be paid to bpost in cash or with an app. From 31 May 2021, you must pay these costs in advance via the My bpost app or via Track & Trace and no longer to the postman. If you don't want to pay the customs fees, your shipment will be returned or destroyed.
You can follow your parcel outside Belgium with Track & Trace. bpost relies on its international partners for the Track & Trace information. They are not always able to communicate this information (on time) so you might not be able to follow your parcel immediately. Once your parcel arrives in Belgium at bpost, you can follow it with our Track & Trace and the My bpost app.
Tip: You can also follow your parcel with the Track & Trace of the foreign postal service handling your parcel. Use the barcode number that you received from the sender and enter it in the Track & Trace of the foreign postal service.
When a shipment from outside the European Union arrives in Belgium, the parcel is given to customs. The process is as follows:
Customs performs a security check on all goods arriving in Belgium from outside the European Union. Customs checks whether the goods can be imported to Belgium. If not (e.g. counterfeit goods, weapons or medicine), customs blocks your parcel.
Clearance of the parcel
Customs duties, VAT and any other fees (like anti-dumping duties and environmental duties) are calculated during clearance. This currently applies to all shipments with a value of up to €22. This will apply to all shipments, regardless of their value, from 1 July 2021. More information about the new customs rules.
As the recipient, you must pay these import costs to the postman upon delivery. From 31 May 2021, you will only be able to pay these costs in advance via the My bpost app or via Track & Trace.
Delivery of the parcel
As soon as customs releases the goods, bpost takes care of the delivery. Any customs fees must be paid to bpost. There are 2 ways to do this:
- The exact amount in cash
- With the Payconiq by Bancontact app or a banking app that supports Payconiq by Bancontact
From 31 May 2021, you can only make the payment in advance via the My bpost app or Track & Trace, and the shipment will only be delivered after payment.
Take into account that the entire process can take a few days. You can follow the status of your shipment with Track & Trace. You will be notified if you must fulfil more formalities or must pay fees upon delivery.
The ‘fees for customs formalities’ is an administrative fee that is charged for:
- determining the contents and value of the parcel
- if necessary, contacting the addressee when the contents, value and details of the parcel do not correspond or are incomplete
- drawing up the required customs declaration
- storage and custody fees for collecting and passing on the customs duties
These costs only apply to shipments from outside the European Union (+ United Kingdom) and with a value above €22. From 1 July 2021, these costs will apply to all shipments from outside the European Union.
In this case, your parcel comes from outside the EU, even if it was ordered from a European webshop. Some webshops send their products directly from the country of origin. If that country is outside the EU (e.g. the United Kingdom), you might be charged customs fees. Always check the sender address of your parcel when ordering items online.
You can always refuse your parcel when the postman delivers it to your door. From 31 May 2021, you will have to pay any costs in advance as soon as the parcel arrives in Belgium. You can pay these costs online via the My bpost app or via Track & Trace. You can refuse the shipment if you wish. If you refuse it, your parcel is automatically returned to the sender.
Please note that as of 1 July 2021, import costs will apply to all shipments from outside the European Union. Also for shipments worth less than €22.