Will I receive compensation if my priority mail is not delivered the next workday?
Unfortunately, we cannot reimburse you for this. This is because your letter does not have a bar code and therefore we cannot trace it. We cannot trace when your letter has arrived at our sorting centre. This is however possible if you send your letter by registered post.
Would you like to make a complaint because your prior mail has not been delivered on time? Please contact our customer service via the online form at the bottom of this page.
If you didn't find an answer to your question?
Please contact us.
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Monday - Friday :
08.00 – 12.30
13.00 – 18.00
09.00 – 13.00
Zonal rate. Waiting time varies.