Question 1

Will I receive compensation if my priority mail is not delivered the next workday?

Accepted Answer

Unfortunately, we cannot reimburse you for this. This is because your letter does not have a bar code and therefore we cannot trace it. We cannot trace when your letter has arrived at our sorting centre. This is however possible if you send your letter by registered post.

Would you like to make a complaint because your prior mail has not been delivered on time? Please contact our customer service via the online form at the bottom of this page.

Question 2

How do I stamp my letter correctly?

Accepted Answer

You need stamps to send a letter. How many and which stamps depend on the size (standardised or non-standardised), weight and destination of your letter. Quickly find how many stamps your letter requires via our overview page. You can calculate the price of your letter at the same time.To the overview page

Question 3

Which stamps do I use for a letter to a foreign address?

Accepted Answer

bpost has stamps for shipments outside Belgium. There are stamps for Europe (EUROPE) and for the rest of the world (WORLD).You can buy them at our Postal office and Postal Points and in our eShop.eShop - stamps EUROPEeShop - stamps WORLDThe number and type of stamps for your letter sent abroad depends on the size, weight and destination of your letter.

Question 4

What is the difference between priority and non-priority delivery?

Accepted Answer

The difference between priority and non-priority is in the delivery period.Letters with a non-priority stamp are delivered within maximum 3 workdays.Letters with a priority stamp are delivered the next workday.

The benefits of a bpost account?

Will I receive compensation if my priority mail is not delivered the next workday?

Download My bpost app