Sending a parcel abroad
Send your parcel worldwide, the way you want
- Choose from different shipping solutions: online and offline
- Always a Drop-off point with flexible opening hours close by
- Follow your parcel with Track & Trace
Create your international shipping label in a few clicks. Even without an account.
Send your parcel worldwide in 4 steps
Sending your parcel to one of these countries in Europe?
Sending a parcel to France, Netherlands, Germany, Italy, Spain, Luxembourg, Polan, Portugal
Do it yourself: online
Standard
- Create your shipping label immediately online
- Delivery to an address or Pick-up Point in France and the Netherlands
- Up to 30 kg
Don't have a printer? Have your shipping label printed in a Post Office or Post Point
Get assistance and advice: in a sales point
Economy
- Delivery to an address
- Up to 2 kg
- No Track & Trace available
Standard
- Delivery to an address
- Up to 30 kg
- Follow your parcel with Track & Trace
Express
- Delivery to an address
- Up to 30 kg
- Confirmation of receipt with date of delivery and signature of receiver
- Follow your parcel with Track & Trace
Some areas inside the EU are not part of the EU's fiscal territory.
In this case, you must add the required customs documents like for shipments sent outside the EU.
Calculate the price of your international shipment inside the EU
Find a Drop-off point in your neighbourhood
Would you prefer to have your parcel picked up at your home? That's possible from {{PriceTB.Enlèvement-à-la-demande-bpack.r2c2}}. Request this online
Follow the status of your parcel
Or follow it in the My bpost app
Packaging tips for problem-free shipping outside the EU
For your parcel:
- Use a strong box made from corrugated cardboard. If you are sending multiple items at once, wrap them separately and include dividers to prevent damage. Fill the empty spaces in your parcel with newspaper or other shock-absorbing filler material. Make sure that the contents cannot shift. There is still empty space? Choose a smaller box.
- For fragile items, choose a box with double sides.
- Use strong tape to seal your parcel in places where it might rip or open up.
For your shipping label:
- Attach the shipping label to the box firmly and visibly. Make sure that the entire label is legible.
- Are you using a used box? Check the quality of the box and remove all labels and stickers on the outside. This prevents confusion when we sort your parcel.
Purchase your packaging
Online or in a Post Office or Post Point in your neighbourhood
- That way you are sure that your parcel complies with the guidelines
- You can choose different sizes and gift packages
Perhaps you still have one of these questions
You can follow your shipment abroad online via Track & Trace or the My bpost app using the barcode number of your shipment. As soon as your parcel crosses the border, another foreign postal service will take care of the delivery.
If our foreign colleagues provide status notifications, you will be able to follow them in our Track & Trace or the My bpost app. You can always try to follow your shipment via the tracking tool of the foreign postal service.
You can protect the contents of your parcel sent abroad up to €500 via the ‘With warranty’ mailing option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500) + the shipping costs. If the contents only include documents, then you will be reimbursed €15 in case of damage or loss.
You can select the ‘With warranty’ mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to mail your parcel sent abroad with warranty. More information about the calculation of this compensation.
Most senders have permanent agreements with bpost regarding lost and damaged parcels. Only you, the sender, can ask to open a dossier for a lost or damaged parcel because you paid bpost for the shipment.
Contact us via the online form at the bottom of this page. This way you can immediately provide us with all the necessary information and documents to process your dossier.
- In case of damage, your complaint must be submitted to bpost within 7 calendar days.
- In case of loss abroad, we will start an investigation if your parcel does not receive a status change after:
- at least 5 workdays for shipments to a neighbouring country
- at least 10 workdays for the United Kingdom and all other countries
For most European countries and territories you do not need to fill in any customs documents. The only thing you need is a shipping label. There are however some exceptions.
For shipments to non-EU countries, you need to add the following documents:
- fill in the CN23 document completely and attach a copy (more information oncustoms documents):
- These fields must be completed on this document:
- Sender
- Addressee
- phone number and email address of the recipient
- HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance.
- Country of origin
- Shipment details
- These fields must be completed on this document:
- Always include two copies of the invoice or the pro forma invoice.
- For shipments with a value of more than €1,000 you should also add the Single Administrative Document.
Sending your parcel to one of these countries outside Europe?
- Complete the CN23 section / document and attach a copy (customs documents):
- These fields must be completed on this document:
- Sender
- Addressee
- HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance.
- Country of origin
- Shipment details
- These fields must be completed on this document:
- Always include two copies of the invoice or the pro forma invoice.
- For shipments with a value of more than €1,000 you should also add the Single Administrative Document.
Sending a parcel to Russia, China, United States, United Kingdom
Do it yourself: online
Standard
- Create your shipping label immediately online
- Delivery to an address
- Up to 30 kg
Don't have a printer? Have your shipping label printed in a Post Office or Post Point
Get assistance and advice: in a sales point
Economy
- Delivery to an address
- Up to 2 kg
- No Track & Trace available
Standard
- Delivery to an address
- Up to 30 kg
- Follow your parcel with Track & Trace
Express
- Delivery to an address
- Up to 30 kg
- Confirmation of receipt with date of delivery and signature of receiver
- Follow your parcel with Track & Trace
Calculate the price of your international shipment outside the EU
Which customs documents do I need to send my parcel outside the EU?
Attach the following completed documents on the outside of your parcel in a transparent pouch:
- CN23 document
- 4 copies of the commercial invoice or the pro forma invoice
Is your shipment worth more than €1000?
In that case, add a completed Single Administrative Document to your parcel in the transparent pouch.
Find a Post Point in your neighbourhood
Would you prefer to have your parcel picked up at your home? That's possible from €8.35. Request this online at
Follow the status of your parcel
Or follow it in the My bpost app
Packaging tips for problem-free shipping outside the EU
For your parcel:
- Use a strong box made from corrugated cardboard. If you are sending multiple items at once, wrap them separately and include dividers to prevent damage. Fill the empty spaces in your parcel with newspaper or other shock-absorbing filler material. Make sure that the contents cannot shift. There is still empty space? Choose a smaller box.
- For fragile items, choose a box with double sides.
- Use strong tape to seal your parcel in places where it might rip or open up.
For your shipping label:
- Attach the shipping label to the box firmly and visibly. Make sure that the entire label is legible.
- Are you using a used box? Check the quality of the box and remove all labels and stickers on the outside. This prevents confusion when we sort your parcel.
For your customs documents:
- Attach a CN23 form clearly visible in a transparent pouch on the outside of your parcel.
Purchase your packaging
Online or in a Post Office or Post Point in your neighbourhood
- That way you are sure that your parcel complies with the guidelines
- You can choose different sizes and gift packages
Perhaps you still have one of these questions
You can follow your shipment abroad online via Track & Trace or the My bpost app using the barcode number of your shipment. As soon as your parcel crosses the border, another foreign postal service will take care of the delivery.
If our foreign colleagues provide status notifications, you will be able to follow them in our Track & Trace or the My bpost app. You can always try to follow your shipment via the tracking tool of the foreign postal service.
You can protect the contents of your parcel sent abroad up to €500 via the ‘With warranty’ mailing option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500) + the shipping costs. If the contents only include documents, then you will be reimbursed €15 in case of damage or loss.
You can select the ‘With warranty’ mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to mail your parcel sent abroad with warranty. More information about the calculation of this compensation.
Most senders have permanent agreements with bpost regarding lost and damaged parcels. Only you, the sender, can ask to open a dossier for a lost or damaged parcel because you paid bpost for the shipment.
Contact us via the online form at the bottom of this page. This way you can immediately provide us with all the necessary information and documents to process your dossier.
- In case of damage, your complaint must be submitted to bpost within 7 calendar days.
- In case of loss abroad, we will start an investigation if your parcel does not receive a status change after:
- at least 5 workdays for shipments to a neighbouring country
- at least 10 workdays for the United Kingdom and all other countries
For most European countries and territories you do not need to fill in any customs documents. The only thing you need is a shipping label. There are however some exceptions.
For shipments to non-EU countries, you need to add the following documents:
- fill in the CN23 document completely and attach a copy (more information oncustoms documents):
- These fields must be completed on this document:
- Sender
- Addressee
- phone number and email address of the recipient
- HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance.
- Country of origin
- Shipment details
- These fields must be completed on this document:
- Always include two copies of the invoice or the pro forma invoice.
- For shipments with a value of more than €1,000 you should also add the Single Administrative Document.
