
Parcel Lockers
The Screenless Parcel Lockers from bpost
Easily send, receive and return parcels with the My bpost app
- Open 24/7
- Avoid queues
- The most ecological choice
- No more missed parcels
The key to the Parcel Locker always at hand
Download the free My bpost app
Good to know
Even if the webshop doesn't offer this option, you can still have your parcel delivered to a parcel locker.
- Select ‘home delivery’ at the checkout.
- Go to MyPreferences or select the ‘Delivery Preferences’ menu in the My bpost app.
- Select 'Directly to a Pick-up Point or Parcel Locker' as a preference.
- Select a Parcel Locker in your area.
- We will deliver your parcel directly to the Parcel Locker.
You can also have someone else pick up your parcel. Find out how.

Maybe you still have the following questions
If you have received an attempted delivery notice in your mail and if your parcel is going to a Parcel Locker, you can use the barcode in the message.
For Parcel Lockers with a screen, just enter the barcode on the screen. For Screenless Parcel Lockers, first enter the barcode in the My bpost app and then follow the steps in the app to collect your parcel.
If you have opted for direct delivery to a Parcel Locker and if you did not receive an e-mail that your parcel is available, please check that our e-mail did not end up in your spam folder.
- If you have received an e-mail that your parcel is available, please read the steps in the e-mail carefully. For some Parcel Lockers, you do not need a QR code.
- If you did not receive an e-mail that your parcel is available, please contact a Parcel Locker responsible on 02 320 23 90.
We are sorry that you were unable to collect your parcel. Please check the following before contacting our customer service:
- Whether your parcel is not at a different Pick-up point or Parcel Locker. This can happen very exceptionally. You will always be informed via e-mail, in the My bpost app or via Track & Trace.
- Whether your parcel has not been returned to the sender. This happens when you do not pick up your parcel after 5 working days. You will always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app).
My parcel is not at the pick-up point
Fill in our online form to report that your parcel is not at the Pick-up point. Please have the barcode of your parcel ready.
My parcel is not in the Parcel Locker
If your parcel had to be delivered to a Parcel Locker with a screen, please call 02 320 23 90 (27/4 available).
If your parcel had to be delivered to a Screenless Parcel Locker, please call 02 278 50 87 (27/4 available).
Please let us know using the online form at the bottom of this page or call our customer service. Make sure you have the barcode of your parcel at hand. You can find it in the e-mail you have received from us and in the My bpost app.
If you find a wrong parcel in a Parcel Locker with a screen, please call 02 320 23 90 (available 24/7).
If you find a wrong parcel in a Screenless Parcel Locker, please call 02 278 50 87 (available 24/7).