Screenless Parcel Lockers| bpost

Screenless Parcel Lockers| bpost

Parcel Lockers

The Screenless Parcel Lockers from bpost

Easily send, receive and return parcels with the My bpost app

  • Open 24/7
  • Avoid queues
  • The most ecological choice
  • No more missed parcels
Discover how it works

Receiving a parcel in a Screenless Parcel Locker

1.
Shop online

Choose "delivery to a Parcel Locker" at the checkout. You will receive an e-mail as soon as your parcel has been delivered.

2.
Download the My bpost app

Validate the e-mail address you use to order parcels. You only need to do this once.

3.
Go to the Parcel Locker and open the My bpost app

Make sure your Bluetooth and location services are turned on and that you are close enough to the Parcel Locker.

4.
Follow the steps in the app

Select the parcel you would like to pick up and make sure you are logged in with the e-mail address you have used to order the parcel.

5.
The door opens, take your parcel

Your smartphone will be connected to the Parcel Locker and the door of the locker will pop open. Don’t forget to close the door.

Need help?

The key to the Parcel Locker always at hand

Download the free My bpost app

Discover all the functionalities

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Sending or returning a parcel via a Screenless Parcel Locker

1.
Go to the Parcel Locker

Stick your shipping or return label on your parcel. Go to a Screenless Parcel Locker in your neighbourhood and open the My bpost app close to the machine. Make sure your Bluetooth and location facilities are turned on.

2.
Follow the steps in the app

Select the 'Send' menu at the bottom of the app and then 'Add a parcel'. Scan the barcode of your parcel or fill in the characters manually. Follow the steps in the app to select a suitable locker.

3.
The door opens, take your parcel

The door will then open automatically. Place your parcel in the locker and close the door. You will receive an e-mail confirming that you have sent your parcel.

Need help?

Good to know

Even if the webshop doesn't offer this option, you can still have your parcel delivered to a parcel locker.

  1. Select ‘home delivery’ at the checkout.
  2. Go to MyPreferences or select the ‘Delivery Preferences’ menu in the My bpost app.
  3. Select 'Directly to a Pick-up Point or Parcel Locker' as a preference.
  4. Select a Parcel Locker in your area.
  5. We will deliver your parcel directly to the Parcel Locker.

You can also have someone else pick up your parcel. Find out how.

    Go to MyPreferences

    Maybe you still have the following questions

    You can send your parcel by leaving it in one of our Parcel Lockers. You can find them everywhere in Belgium, near supermarkets, stations, office buildings, etc.

    Sending a parcel via a Parcel Locker with screen

    • Take your parcel (with a return label on it) to a Parcel Locker in your neighbourhood.
    • Scan the code on your shipping label or enter the barcode manually.
    • Put the parcel in the locker that opens automatically. If the locker is too small, press 'Report a problem' on the screen and close the locker. A larger locker will then open.
    • Close the door and confirm on the screen.

    Sending a parcel via a Screenless Parcel Locker

    • Take your parcel (with a return label on it), to a Parcel Locker in your neighbourhood.
    • Open the My bpost app and make sure that Bluetooth and location features are enabled on your smartphone.
    • Click 'Send' at the bottom of the app and then on 'Add a shipment'.
    • Follow the steps to select the Parcel Locker and an appropriate locker.
    • Place your parcel in the locker and close the door.

    The postman will empty the lockers every working day. You will then receive a confirmation e-mail (be sure to check your junk mail). You can easily follow your parcel via the My bpost app or Track & Trace.

    Find a Parcel Locker

    If you have received an attempted delivery notice in your mail and if your parcel is going to a Parcel Locker, you can use the barcode in the message.

    For Parcel Lockers with a screen, just enter the barcode on the screen. For Screenless Parcel Lockers, first enter the barcode in the My bpost app and then follow the steps in the app to collect your parcel.

    If you have opted for direct delivery to a Parcel Locker and if you did not receive an e-mail that your parcel is available, please check that our e-mail did not end up in your spam folder.

    • If you have received an e-mail that your parcel is available, please read the steps in the e-mail carefully. For some Parcel Lockers, you do not need a QR code.
    • If you did not receive an e-mail that your parcel is available, please contact a Parcel Locker responsible on 02 320 23 90.

    We are sorry that you were unable to collect your parcel. Please check the following before contacting our customer service:

    • Whether your parcel is not at a different Pick-up point or Parcel Locker. This can happen very exceptionally. You will always be informed via e-mail, in the My bpost app or via Track & Trace.
    • Whether your parcel has not been returned to the sender. Your parcel remains available maximum 5 days in a Parcel Locker and 14 days at a Pick-up point. You will always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app).

    My parcel is not at the pick-up point

    Fill in our online form to report that your parcel is not at the Pick-up point. Please have the barcode of your parcel ready.

    My parcel is not in the Parcel Locker

    If your parcel had to be delivered to a Parcel Locker with a screen, please call 02 320 23 90 (24/7 available).

    If your parcel had to be delivered to a Screenless Parcel Locker, please call 02 278 50 87 (24/7 available).

    Once you have followed all the instructions on the screen, you will normally receive a confirmation e-mail. If you did not receive an e-mail. phone us on 02 320 23 90 or contact us via the form.

    To the form

    You can easily ask someone else to pick up your parcel. The process depends on the type of Parcel Locker your parcel has been delivered to.

    In a Parcel Locker with screen

    If you have received a parcel in a Parcel Locker with a screen, you will receive an e-mail containing:

    • the barcode of your parcel
    • a QR code
    • a code of 6 digits and/or numbers (just below the QR code).

    With one of these three elements, someone else can pick up your parcel from a Parcel Locker. You can simply forward the e-mail you have received to the person who would like to pick up your parcel for you.


    In a Screenless Parcel Locker

    If your parcel has been delivered to a Screenless Parcel Locker, you need to send the barcode of your parcel to the person who would like to collect your parcel for you (you will find the barcode in the e-mail announcing that your parcel is available).
    The person who is picking up your parcel on your behalf should then enter the barcode of your parcel in their My bpost app. (You can add a shipment via the home screen). In turn, you will receive a tracking request for that parcel in the app. You can easily accept this request. If you do not, the request will be automatically declined after 24 hours. Once accepted, the designated person can track and collect your parcel for you.

    The process for the person to pick up your parcel is as follows:

    1. Go to the Parcel Locker and enable Bluetooth and location on your smartphone
    2. Open the My bpost app and select the parcel you would like to receive
    3. Follow the steps in the app to connect to the Parcel Locker
    4. Take out the parcel and close the door.