Receiving a parcel in a Pick-up Point

Receiving a parcel in a Pick-up Point

Receiving a parcel in a Pick-up Point

Have your parcel delivered to a Pick-up Point

  • Avoid missed parcels. Collect them where and when you want
  • Choose from more than 2300 Pick-up Points
  • Flexible opening hours, often evenings and weekends too
  • The most ecological option

How to have your parcel delivered directly to a Pick-up Point?

You ordered something online?

Choose a Pick-up Point as the delivery method in the website's checkout

You bought something second hand?

Ask the sender to send your parcel directly to a Pick-up Point in your neighbourhood.

Your parcel is on its way?

Arrange to have it delivered directly to a Pick-up Point via My Delivery Preferences or via the My bpost app.

That way it will be available on the day of delivery.

Download the My bpost app

And manage all your parcels in one handy app

  • Follow all your parcels, including those from other postal services
  • Set your delivery preferences
  • Choose whether you want to receive status reports for a parcel
my bpost app

Did you know…

that by having your parcel delivered to a Pick-up Point, you help reduce the CO2 emissions of your parcel by up to 30%?

Perhaps you still have one of these questions

For logistical reasons, you can only choose Pick-up points that are in the same distribution zone as the delivery address. That way our mail distribution is as efficient as possible.

Your parcel remains available at a Pick-up point for 14 calendar days and at a Parcel Locker for 5 calendar days. After that it will be sent back to the sender.

Anyone who brings the confirmation email with the barcode or the failed delivery notice can pick up your parcel at a Pick-up point.

In the case of registered mail

You can pick up your registered mail at a Pick-up point after showing your ID card and the failed delivery notice that you received in the letterbox.

You recognise national registered mail by the barcode (starts with '010'). International registered mail is preceded by the letter 'R'.

A shipment that requires payment upon delivery can be paid for in two ways at a Pick-up point: cash and with debit or credit card.

No, regrettably that is not possible. Change your delivery preferences if you want your parcels to be brought to a different Pick-up point in your neighbourhood in the future, if you are not home.