Receiving a parcel in a Pick-up Point
Have your parcel delivered to a Pick-up Point
- Avoid missed parcels. Collect them where and when you want
- Choose from more than 2300 Pick-up Points
- Flexible opening hours, often evenings and weekends too
How to have your parcel delivered directly to a Pick-up Point?
You ordered something online?
Choose a Pick-up Point as the delivery method in the website's checkout
You bought something second hand?
Ask the sender to send your parcel directly to a Pick-up Point in your neighbourhood.
Perhaps you still have one of these questions
For organisational reasons, the postman passes by your home address first in some regions. But don't worry: this is only temporary. In the near future the postman will deliver your parcel directly to the chosen Pick-up point or Parcel Locker.
Your parcel remains available at a Pick-up point for 14 calendar days and at a Parcel Locker for 5 calendar days. After that it will be sent back to the sender.
A shipment that requires payment upon delivery can be paid for in two ways at a Pick-up point: cash and with debit or credit card.
For logistical reasons, you can only choose Pick-up points that are in the same distribution zone as the delivery address. That way our mail distribution is as efficient as possible.
Anyone who brings the confirmation email with the barcode or the failed delivery notice can pick up your parcel at a Pick-up point.
In the case of registered mail
You can pick up your registered mail at a Pick-up point after showing your ID card and the failed delivery notice that you received in the letterbox.
You recognise national registered mail by the barcode (starts with '010'). International registered mail is preceded by the letter 'R'.