All cards made in the Mobile Postcard app are printed and sent from Belgium. Cards for a destination in Belgium are sent at domestic rates. For cards that are destined for other countries, you pay international rates. Take a look at all our rates under the menu option 'Cards and envelopes'.

If you entered a return address, the card will be sent back to you. If you didn't enter a return address and there was an error in the destination address or the destination address was incomplete, we will not be able to deliver your postcard. It will be destroyed.

Tips for sending your postcard with Mobile Postcard:

Follow the app suggestions if it reports that the address is incorrect. Enter your return address. If something does go wrong, the card will be sent back to you. What if you've entered a valid address, given your return address and your postcard has still not been delivered or returned? Let us know via the online form at the bottom of this page.

When your personalised postcard is sent, you will receive a confirmation email. You'll be able to find updates by looking under Follow-up > Sent.

Please note: the confirmation e-mail will be sent to the address that you used to log into the app. You didn't receive an e-mail? Look under Menu > My account to see which e-mail address you used to log in.

Tip for sending your Mobile Postcard: enter a return address under Menu > My account > Return address.

For problems with the delivery of your card, it's best to contact customer service using the online form at the bottom of this page. For a technical question, you're best calling us by telephone with the following information at hand:

• The brand of your device: e.g. Samsung, Apple, Huawei, etc.
• The device type or model: e.g. Galaxy 5, iPhone 11, Huawei P30 Lite, etc.
• Operating system: e.g. Android 8, iOS 12, etc.
• The app version. You'll find this in the app under 'Menu'.

Make a postcard via the Mobile Postcard app on your smartphone or tablet by following these simple steps:

• Step 1: Download the app from the App Store or Google Play.
• Step 2: You can buy credits as a result of which you're able to send your postcards at a discounted rate. If you would prefer to pay for them one at a time, you can immediately start making your card.
• Step 3: Click on ‘Send a postcard’.
• Step 4: Choose the layout of your postcard and select one or more photos from your smartphone or tablet, or make a photo in the app. You can also add a video at this step.
• Step 5: Add any stickers or a theme to your personalised postcard - there is a suitable layout for every season.
• Step 6: Add a personal message and type in the address.
• Step 7: Choose your sending method: 'Priority' or 'Non-priority' for Belgium.
• Step 8: Pay and send your postcard.

Send your card before 3 p.m. to have it printed and sent on the same day.