Don't let yourself be fooled by phishing on behalf of bpost.
Make sure you are secured with the My bpost app!
More and more scammers are trying to get hold of your personal information. They 'fish' for your details via e-mail, text messages or social media. This is called phishing. Unfortunately, this also happens on behalf of bpost, especially now that, as of 1st July, extra VAT and customs charges will be added for parcels from outside the EU. But don't panic: you can easily protect yourself with the My bpost app.
Did you receive a suspicious mail or text message from bpost about a parcel or a payment? Check whether you have received something in our app. If so, you can be sure that bpost is the sender.
Download the My bpost app for free now
Check the message via Track & Trace
Do you want to be sure if a message is genuine? Enter your barcode and postal code via the app or our Track & Trace. You can immediately see whether a parcel from bpost is on its way to you and where it is exactly. That way you can be sure you didn't receive a fake message.
Recognise phishing yourself in 1-2-3 … 4
Be wary of suspicious messages
<p>Ask yourself whether you are expecting a parcel from bpost. We will never ask you for personal information via e-mail or text message, and we will never threaten you with a bailiff if you don't pay for your parcel. Did you opt for text message notifications? bpost will only send messages from the number 8152 (so never from a mobile number).</p>
Don’t be fooled
<p>You can recognise our e-mails by the sender's address which almost always ends with bpost.be, like for example:</p>
<p>email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org</p>
be shure to check the speling
<p>‘Phishers' are not always the best spellers, so watch out for language mistakes and wrong names. The messages are usually sent to many people at once and therefore the address is rarely personal.</p>
Decipher underlying links
<p>A fraudulent e-mail or text message often contains a link or button that leads to a fake website. Check the web address by hovering your mouse over the link (don't click). The address will appear in the lower left corner of your browser. If you don't recognise it immediately, don't click on it.</p>
Did you accidentally click on a suspicious link?
The link in a phishing message usually takes you to a fake web page. As soon as you pay with your bank details or change your password, you give the scammers access to your data.
Did you suffer financial or other damage? Report it to the police, your bank and consult the hotline (don't worry, it’s a safe link ;-) Change your secret code and password immediately.
Help to prevent phishing
Forward suspicious messages to email@example.com. That way there will be no other victims.