Tips and assistance to combat fraud
Protect yourself from fraud and scams
- Always use the official My bpost app
- If in doubt, do not click on the sender or link
- Only reply to text messages from the numbers 8152 (except bpaid)
Got a message about a parcel? Take a look here first
If you have any doubts, check the status of your shipment via Track & Trace. Payment before the delivery of your parcel can only happen in Track & Trace, in the My bpost app or at a Post Office.
Recent updates
Fraudsters on selling platforms impersonate bpost
If you’re selling items on platforms like Facebook Marketplace or 2dehands/2ememain, beware of fraudsters pretending to be bpost employees. They’ll reach out to you via WhatsApp, often claiming to be Yves Desmet from bpost, and try to convince you that bpost is handling the transaction between you and the buyer.
Remember: bpost never manages payments for second-hand sales or sends payment instructions via WhatsApp. Double-check everything and report anything that seems suspicious.
Fake emails are circulating about customs fees
There are currently fraudulent emails from info.notifications@bepost.com or noreply@communications.com asking for customs fees to be paid for a bpost parcel. Do not click on the link!
These emails are phishing attempts. bpost is not the sender.
How to avoid scams
Use an official platform of bpost.
Don’t take the risk, especially when your gut says 'no.' Close the message, and check it or contact bpost via our official platforms:
- The My bpost app
- Track & Trace via https://track.bpost.cloud/
- Our social media channels: Facebook, Instagram, Linkedin
Do not send anything without prior payment.
Do you buy or sell second-hand items online?
- Use secure platforms.
- If not, never send without payment. Or opt for ‘payment on delivery’ option from bpost.
- Never give parcels to a so-called bpost mail carrier who would hand you the money. We do not offer that service.
I am the victim of a scam. What should I do?
Report it to the local police.
If you have forwarded bank details, call Card Stop immediately on 078 170 170 (+32 78 170 170 from abroad) and/or your bank.
The most popular fraud tricks of 2024
“Buy pallets of parcels for €2”
bpost does not sell lost parcels. Either via social media, or anywhere else.
“Customs charges of €1”
Customs charges and/or taxes are only, and not always, payable for parcels from outside the European Union. Check those charges carefully and only pay them via an official bpost platform such as Track & Trace.
“Unblock your account immediately”
Have you received an unexpected message about your account on your screen? This could be fraudulent. Always log in via an official platform, such as the My bpost app or www.bpost.be. Incidentally, the URL of our login page always starts with https://login.bpost.be/
How to spot a phishing attempt
Look for a sense of urgency
“Pay immediately, or else …” is a classic phishing tactic. The sender causes panic, making you less inclined to think twice about it. Therefore, do not allow yourself to be put under pressure by short deadlines, emergencies, requests to take immediate action or threats.
Check the name and e-mail address
Our commonly used addresses are noreply@bpost.be, noreply@communication.bpost.be, mail@news-mail.bpost.be and mail@ops-mail.bpost.be. By the way, all our official e-mail addresses end in ‘@bpost.be’ or ‘@[word].bpost.be’.
Tip: if there is no dot but another character between [word] and bpost.be, then a ‘phisher’ is involved. Those e-mails do not come from bpost.
An example of a misleading e-mail address is noreply@news-mail-bpost.be.
We always send our text messages from the numbers 8152, except the ones related to bpaid.
Check links before you click
If there is an URL in our e-mail, then it usually starts with the address ‘https://communication.bpost.be’ and sometimes with ‘https://public-eur.mkt.dynamics.com/api/orgs/bc7e9d15’. If that is not the case, it is better to use the app or bpost.be.
Tip: check a link on your computer by moving your mouse over it or by holding your finger on it on a touch screen.
Pay attention to detail
Does the message use general forms of address such as ‘madam or sir’? Does the logo look different to you from the bpost logo? Or are there spelling or grammatical mistakes? Then you had better beware.
Have you spotted a malicious message? Tell us!
Send the e-mail or a screenshot of the message to abuse@bpost.be. That way we can combat scams on a broader scale.
The ultimate solution to fraud: the My bpost app.
Frequently Asked Questions
We always inform you if you have to pay customs charges or other costs when you import a parcel from outside the European Union. This is done in the following ways:
- We will send you an e-mail if we have your e-mail address.
- If we only have your mobile number, you will receive a text message from us.
- If not, we will send a letter to the delivery address.
However, be careful because scammers also send e-mails, text messages and letters. In doubt? Then only check and pay via official platforms such as the My bpost app and Track & Trace. Or go to a Post Office.
Did you only click on the link, but did not provide any information or bank details? Then just forward the message to abuse@bpost.be and/or safeonweb.be, a government website. That way we can detect fraud faster and prevent others from becoming victims (too).
Did you pass on personal information and/or bank details? Then submit a complaint to the local police. You can also block your card via CardStop and contact your bank.
The government agency Safeonweb has been eliminating Internet fraud for years by compiling complaints and messages via safeonweb.be. If you think a sender is impersonating bpost, then you can also report it via abuse@bpost.be.
Any other doubts or questions?
