If bpost is responsible for the damage or loss of your parcel or registered mail, you can request a compensation. Whether you are eligible for compensation depends on the method of shipment. Find out how the compensation is calculated for parcels and registered mail
Depending on the type of shipment, you will have to submit certain documents. The table below shows what a valid or invalid proof of non-receipt, proof of delivery, proof of payment and photos of the damage means.
Pay attention: You have to report damage within 7 days after delivery.