Contact bpost customer service

Contact bpost customer service

Frequently asked questions

Chat with bpost

Find an answer via our frequently asked questions

Via our frequently asked questions, you will usually find an immediate answer to your questions. If you need more help, you can fill in the corresponding online form. This way, we will have all the information we need to quickly help you.


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Chat with our virtual assistant

bpost chatbot

Ask our virtual assistant for help 24/7. It gets smarter every day and learns through the questions you ask. If things get a little too complicated, you will be put through to a bpost employee during office hours.

Happy to help, the way you like

Chat with bpost – 24/7

Live chat - only during office hours

Ask our virtual assistant. If things get too complicated, a bpost employee will help.

Call us - residentials

Zonal rate

Monday to Friday

From 8:00 to 12:30

From 13:00 to 18:00


From 9:00 to 13:00

Call us - business customers

Zonal rate

Monday to Friday

From 8:00 to 12:30

From 13:00 to 17:30

Visit a Post Office

Find a Post Office near you and check the opening hours.

Write us

No stamp needed


Postbus 5000

1000 Brussels