Search result
454 results
filters 
Residential 
Business
Pages
FAQ
Blog
filters
454 results
for the key word « bpost code »
Your video message remains viewable with the QR code on your postcard for one year. A video postcard is fun to get and to send.
Sending money with Ria is faster. As soon as you communicate the PIN code to your addressee, he or she can pick up the money in a Post Office or Ria agency.
Your addressee has 40 days to pick up your money. After 40 days you will receive a text message from Ria with a new PIN code so that you can pick up the money.
If you purchase something within Europe, you do not have to pay any import costs on it. However, for some regions within the EU that are not part of the EU customs territory (e.g. the Canary Islands) you will have to pay import costs. Areas in Europe that are an exception Discover the areas in Europe that are an exception . Also keep in mind that some online shop ship their products directly from the country of origin. An online shop address that ends with an EU country code, such as .be, .nl or .fr, does not necessarily ship its goods from the EU. If the shipping address is outside the EU (e.g. the United Kingdom), you will have to pay import costs. Always check the sender address of your parcel when ordering items online.
You must indicate the correct first and last name of your addressee at the counter of your Post Office. With the unique PIN code that you communicate to the addressee, you are sure that the money arrives in the hands of the correct person.
How much time do I have to pick up my money?
FAQResidential
You have 40 days to pick up your money in a Post Office or Ria agency. After 40 days the sender receives a new PIN code that he or she uses to pick up the money.
To pick up your money, you need two things: a valid identity document to identify yourself the PIN code that you got from the sender Your driving licence or a different document with your photo is not a valid identity document. You do not need other documents.
Can someone else receive my secure delivery?
FAQResidential
Anyone you share your secure delivery code with can take receipt of and pick up your parcel. Unfortunately, due to the secure nature of these deliveries, we cannot always comply with your delivery preferences. So we cannot leave it with a neighbour, in a safe place or in a Parcel Locker.
What if I’m not home for a secure delivery?
FAQResidential
If you’re not home for a secure delivery your parcel will be dropped off at a Pick-up point close to you. You or someone else with your secure delivery code will be able to pick it up within 15 days. Unfortunately, due to the secure nature of these deliveries, we cannot always comply with your delivery preferences (such as leaving it with a neighbour).
Why wasn't my parcel delivered to a neighbour?
FAQResidential
There can be several reasons why your parcel was not delivered to a neighbour: The postman could not deliver your parcel to a neighbour because he was not at home or did not accept it. Your parcel is a shipment with payment upon delivery. Your parcel is a secure delivery, so you need to show your secure delivery code. Your parcel is a registered mail. Your chosen neighbour (under My Delivery Preferences) lives more than 50 m walking distance from your home. The parcel was ordered with an email address that (still) is not linked to your delivery preferences. That's why we were not able to apply your delivery preference. Take into account that the validation of a new account or new address via MyPreferences takes 10 days. If you do not think that the above mentioned reasons are the cause, you can report this via the online form .
Download My bpost app
