Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.


Which documents/information do I need to pick up my money?

To pick up your money, you need two things:

  • a valid identity document to identify yourself
  • the PIN code that you got from the sender

Your driving licence or a different document with your photo is not a valid identity document. You do not need other documents.

If you didn't find an answer to your question?


Please contact us.


Contact the Customer Care Center of Ria Money Transfer directly.

Monday - Friday :
08:00 – 12:30
13:30 - 18:00

Saturday :
09:00 – 13:00