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Privacy notice – parcel receivers
Residential
Privacy notice – parcel receivers
What should I do if my parcel cannot be cleared because insufficient information is provided?
FAQResidential
If your parcel cannot be cleared because insufficient information is provided, you will be asked to upload the missing documents with the relevant bpost form. bpost form in FR: Documents de douane relatifs aux envois internationaux bpost form in NL: Douanedocumenten bij internationale zendingen The sooner we receive this information, the sooner your parcel will be cleared through customs. You will receive this request by email, text message or as a push notification in the My bpost app. If you do not respond or bpost does not have your relevant contact details you will be sent a letter. You will also find the request for information and the link to the form in the My bpost app or Track & Trace. These documents are required for parcels to clear customs: For purchases: an invoice/proof of payment stating the contents and the value. For gifts: an email from the sender stating the contents of the shipment, the value (up to €45) and the fact that it is a gift. For special authorisations or exemptions: the certificate date and number. For diplomatic exemptions: an 136F form completed in full and validated, uploaded online and original sent by mail. For business purchases when subject to VAT: an EORI number and a VAT number (if you have a licence to defer VAT payments on imports, you must state the ET 14000 licence number). If you do not respond to this request for additional information within 14 days we will return your parcel to the sender. Charges may be payable to clear your parcel through customs. Customs duties, VAT and all other possible charges (such as anti-dumping duties and environmental duties) are calculated based on the information you provide. As the addressee, you will receive a request by email, text message, push notification or letter to pay any import charges. You must settle these charges in the My bpost app or Track & Trace before delivery.
Discover over 30 participating Parcel Lockers in Antwerp: in the city center, Linkeroever, Deurne, and elsewhere.
Can I follow my parcel online?
FAQResidential
You can follow your parcel online with Track & Trace or the My bpost app. If you have a bpost account, you can also follow your parcel in the bpost shipping tool. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt.
Responsible Disclosure Policy
Residential
Responsible Disclosure Policy
Can I prepare a registered mail item online?
FAQResidential
You can prepare a registered mail item to an addressee in Belgium in the My bpost app or via our online shipping tool . By doing so you don’t necessarily need to go along to a Post Office.
, Shipping label in the My bpost app or shipping tool
, You can create a shipping label to affix to your registered mail item in the My bpost app or shipping tool. You then drop the item off: At a Post Office At a Post Point In a Red Letterbox
, At a Post Office or Post Point
, You can always drop off registered mail at a Post Office or a Post Point. The person at the counter will help you with this. At the moment you cannot send registered mail in the form of an email with bpost.
Accessibility declaration
Residential
bpost does all it can to make this website accessible in accordance with the law of 19 July 2018 regarding the accessibility of websites and mobile applications of government agencies.
To ensure Mail Ahead (beta) works properly, it is important that your name and address are correct. If your name or address in the My bpost app differs from the one in itsme®, you won't be able to activate this feature. You can resolve this in two ways: Update your address in itsme® If your address in itsme® is incorrect, you can update it by editing your account on the itsme® website. Update your address in the My bpost app If your name and/or address is correct in itsme® but differs in the My bpost app, you can adjust your name and/or address in your profile in the My bpost app .
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